Operations Clerk

Job Description

WGL is seeking a Operations Clerk to support Operations Dispatch and System O&M field crew activities. The identified candidate will research, process, and document work activities for compliance and provide necessary information both internally and externally and service to customers. You will support dispatching operations during emergencies and provides necessary information both internally and externally.

This position is considered safety sensitive and as such is subject to safety related policies.

Tasks and Responsibilities
  • Receives, codes, processes, verifies and maintains accurate and complete records on work activities generated by customers, one-call center, other departments and field crews.
  • Responsible for communicating with government jurisdictions, emergency services personnel, media representatives, field personnel and customer to provide information necessary to control emergency situations.
  • Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
  • Participates in the training of new Operations Dispatch employees as needed.
  • Responsible for providing research for decision making during emergencies by utilizing CAD, SmallWorld and other manual and computer based record systems.
  • Performs research, maintains logs, prioritizes work, multitasks, and may be temporarily transferred to perform duties of higher graded roles on occasion as needed.
  • Initiates, updates CTS conditions and WMIS work requests.
  • Initiates contact or responds to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding status of construction and maintenance activities.
  • Initiates permit requests in Web Portal and D. C. WEPS.
  • Initiates permit process for construction and maintenance activities for both company and contract work and tracks progress for control. Obtains verbal authorizations from various jurisdictions for emergency work activities and follows up with appropriate applications after the fact.
  • Provides support to the Dispatch Specialist.
  • Analyze leak orders originating from customers or System O&M field operations.
  • Initiates and verifies various work types that generate work requests.
  • Responsible for timely phone call management.
  • Creating and dispatching orders in Click when necessary.
  • Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
  • Other duties as assigned.
  • Shift Work: Required
  • Use of Personal Vehicle: As Required


Qualifications, Skills and Abilities
  • High School Diploma/GED and Twenty-four (24) months experience within and/in the Operations area.
  • Working knowledge of Microsoft Office products.
  • Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.


WGL is an EEO employer - M/F/Vets/Disabled