Disaster Recovery Program Manager (LA)

Job Description:
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.

At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross' mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health.

We are currently seeking a Disaster Recovery Program Manager (LA) to work in our Louisiana Region. This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. Travel will also be involved up to 30% of the time.

Responsible for leading and managing a primarily volunteer team to support and provide Recovery Support Programs in an assigned geographic region. Serves as the lead functional expert in a Red Cross Region for the Recovery Program Support function. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of Recovery, this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle.

Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers.

Works to perform these functions according to the program direction provided by the Recovery function at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Community Exec (s) in the territory they cover.

Job Description
Responsibilities:

1.Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations.

2.Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery.

3.Ensures that American Red Cross services are available to diverse communities.

4.Responsible for implementing the regions case work (and case management when needed) program.

5.Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and responsible for disaster case management planning with multi-agency partners (government and non government).

6.Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster.

7.In collaboration with Partner and EMA Relationships Support Manager, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning.

8.Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework NDRF).

9.Act as SME to all territory Disaster Program Managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities.

10.Oversight of SME for Mental Health and Health Services units.
11.Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery.

12.Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc...).

13.Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services.

14.Liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC.

Essential Functions/Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Should this occur, salary compensation would be given in accordance with the law.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualifications:
Education: Bachelor's degree or equivalent combination of education and experience.

Experience: Minimum of 5 years experience with social services or service/program delivery. Demonstrated experience in coordinating staff and volunteer activities. Ability to interpret program trends, results, and related data i to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals.

Management Experience: Minimum 1-3 years of supervisory experience preferred.

Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation.

Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws.

Must be able to perform all assigned responsibilities under "grey sky" requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity

Travel: May require travel

Other Requirements: Upon employment must be able to learn and become proficient in:
ARC programs and procedures
-Volunteer Management
-Cultural Competency
-Emergency Management Practices
-Community
-Government
-Partnerships
-Disaster technical expertise

Job Type: This position can be filled by an employee or a volunteer

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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