Disaster Program Manager of Government and Community Partners (LA)

Job Description:
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.

At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross' mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health.

We are currently seeking a Disaster Program Manager of Government and Community Partners (LA) to work in our Baton Rouge or New Orleans, LA office. This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. Travel will also be involved up to 30% of the time.

Responsible for leading and managing a primarily volunteer team to support and provide Partner and Emergency Management Agency (EMA) Support in an assigned geographic region. Serves as the lead functional expert in a Red Cross Region for Partner/EMA Support function. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of Partner/EMA Support this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle.

Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers.

Serves as a primary point of contact and liaison to Regional EMAs and partners (voluntary, faith-based and community based) for operational planning and service delivery. Represents Red Cross interests and communicates positions, strategy and deliverables to EMAs through frequent interfaces including preparedness messaging; response planning and readiness. Also serves as a key POC for partner organizations and Voluntary Organizations Active in Disaster (VOAD).
Operates as a part of the Regional team. Responsible for collaboration with local government partnerships, preparation, and response and recovery management. In single region states this position is responsible for the state EMA/Agency relationships.

This position works to perform these functions according to the program direction provided by the Partner/EMA function at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Community Exec (s) in the territory they cover.


1.Develop a volunteer workforce to represent the Red Cross as a regular presence at EMA to manage relationships and maintain familiarity with operations in those offices.

2.Within scope of position, represents the full disaster cycle of preparedness, response, and recovery.

3.Ensures the delivery of American Red Cross services to diverse communities.

4.Supports EMA planning, exercising and training for preparedness, response, and recovery in assigned Region or territory; representing Red Cross interests and articulating Red Cross capacity to support plans during operations.

5.Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity with EMA to assure a unified voice of ARC to this partner.

6.Act as Red Cross SME to EMAs for all phases of planning and operations; acting as resources to EMA partners throughout the Region.

7.Supports DPM and the region in the development of partner relationships in the community to perform the disaster cycle.

8.Ensures appropriate ARC staff members are included in dialogue with EMA as necessary.

9.Liaise with staff managing Government partnerships to ensure consistency in service delivery across ARC.

10.Ensures Red Cross presence (and leadership where appropriate) at State and local VOAD forums.

11.Support the development and maintenance of strong partnerships and relationships.

12.Engages region in increasing their partner recruitment through community meetings and individual agency relationship building.

13.Leads Region in assessing the needs of potential partners and creating development plans for each organization, manages development strategies across the region.

14.Assist region in targeting community partners that support vulnerable communities and are located in high disaster-risk locations including communities that are ethnically and racially diverse, monolingual and low income.

Essential Functions/Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Should this occur, salary compensation would be given in accordance with the law.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Education: Bachelor's degree or equivalent combination of education and experience.

Experience: Minimum of 5 years experience with social services or service/program delivery. Demonstrated experience in providing leadership to staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals.

Management Experience: Minimum 1-3 years of supervisory experience preferred.

Skills and Abilities: Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management. Additionally, this position requires the ability for planning. Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation. Develops project plans and budgets. Demonstrates in depth knowledge of program or service. Participates in developing strategies to achieve organizational goals. Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements. Demonstrated ability in creating presentations and developing training modules. Excellent oral and communication skills, including training and presentations.

Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws.

Must be able to perform all assigned responsibilities under "grey sky" requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity.

Travel: May require travel

Other Requirements: Upon employment, is able to learn and become proficient in:
ARC programs and procedures
-Volunteer Management
-Cultural Competency
-Emergency Management Practices
-Disaster technical expertise

Job Type: This position can be filled by an employee or a volunteer

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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