Technology Vendor Manager - Location or Hybrid Remote

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Job Summary
Responsible for providing oversight on vendor selection (RFIs/RFPs when appropriate), due diligence, contract negotiation, and vendor relationship management for the Operations & Technology group. These activities will involve managing across multiple internal stakeholder groups (Legal, Information Security, Compliance, and the sponsoring business unit), reviewing vendor financial information, negotiating Non-Disclosure Agreements, negotiating contracts, monitoring service level agreements (SLAs) preparing and validating reports, and create and communicate to Senior and Executive Management a variety of complex departmental projects and presentations.

Job Accountabilities

  • Coordinate and manage all stages of contract life cycle including risk management analysis, due diligence, requirements gathering, RFP preparation, selection, negotiation, maintenance and termination.
  • Manage the status of contract management within Ops & Tech and report to other key business partners such as Legal, Risk, Contract Management, and Third-Party Management to accomplish business objectives on an ongoing basis. Develop and maintain working relationships across lines of business and with technical, audit, risk management, vendor management, compliance, security and legal teams as required.
  • Lead and manage vendor management team to ensure all vendor relationships within Ops & IT are following proper processes and procedures, and to ensure effective monitoring of contractual terms and Third-Party Management requirements.
  • Prepare reports and facilitate in compliance reviews of vendor contracts and relationships. Prepare individual vendor overview supporting information to support third party exam requests. Manage contractual and business relationships with assigned vendors.
  • Partner with Ops & Tech Third-Party Relationship Managers (TPRMs), and Legal to develop, structure and negotiate business terms and conditions with Ops & Tech vendors. Ensure compliance with business terms and conditions as it relates to individual vendor relationships within the line of business.
  • Monitor Service Level Agreements (SLAs) with vendors, prepare management reporting and coordinate the process of adding new vendors and/or discontinuing use of current vendors.
  • Work in a self-directed, collaborative, and constructive manner with TPRMs and business partners, keeping up to date on industry trends in terms of vendor and risk management.
  • Develop guidelines and programs within Ops & Tech to better manage the overall O&T vendor portfolio. Lead development and adoption of corporate vendor risk management standards. Provide a good understanding of risk based decision making (i.e. risk analysis, mitigation, resolution).
  • Collaborate with Ops & Tech Finance team to provide financial forecasts of vendor related expenses, and accurately record savings and increased spend.


  • Bachelor's Degree or equivalent combination of education and experience Business, banking, vendor management or paralegal Required

  • 2-4 years Vendor Management Required
  • 4-7 years Banking Required
  • 2-4 years Paralegal experience Preferred

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated's anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.