Business Process Management Specialist

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Department Overview

The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Job Description

Job Summary: The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increases operational efficiency, provides business line project support, develops and maintains metrics/service level reporting and serve as a subject matter expert for assigned units.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
Leads a team of professionals and may be accountable for leading projects within a business area
Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
Responsible for 25 processes of medium complexity
Understands and contributes to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Education & Experience:

    Bachelors degree
    5+ years bank operations experience
    Strong PC skills including but not limited to Microsoft Suite software
    Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
    Expert level requiring advanced business knowledge
    Ability to consult on the largest and most complex projects
    Skilled in research, analysis, problem solving, metrics and reporting
    Ability to identify process gaps and weaknesses
    Strong interpersonal and influence skills to enable change without direct control
    Ability to prepare and present findings and recommendations in a methodical manner
    Skilled in time management and driving tasks to completion
    Strong verbal and written communication skills
    Demonstrated leadership skills


    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    Domestic Travel: Occasional
    International Travel: Never
    Performing sedentary work: Continuous
    Performing multiple tasks: Continuous
    Operating standard office equipment: Continuous
    Responding quickly to sounds: Occasional
    Sitting: Continuous
    Standing: Occasional
    Walking: Occasional
    Moving safely in confined spaces: Occasional
    Lifting/Carrying (under 25 lbs.): Occasional
    Lifting/Carrying (over 25 lbs.): Never
    Squatting: Occasional
    Bending: Occasional
    Kneeling: Never
    Crawling: Never
    Climbing: Never
    Reaching overhead: Never
    Reaching forward: Occasional
    Pushing: Never
    Pulling: Never
    Twisting: Never
    Concentrating for long periods of time: Continuous
    Reading, writing and comprehending instructions: Continuous
    Adding, subtracting, multiplying and dividing: Continuous
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.