Page Operator

Responsibilities

This is a full-time position, and the hours vary/rotate depending on the needs of the department.

As a Page Operator for our UCLA Santa Monica hospital, you will answer and re-direct incoming telephone calls to the medical center, provide Patient Information, Department Information and On Call Schedule information as requested by callers; process routine and emergency calls; and monitor, triage, activate and dispatch emergency personnel for all hospital emergencies and disasters. In addition, you will monitor and report various Emergency Alarm Systems, and triage and report all Elevator Malfunctions. As the first point of contact for incoming calls to the medical center, it is expected that you will follow all Customer Service Initiatives and all departmental and hospital policies, which include Operational, Technical and Emergency protocols.
Qualifications
  • Experience working in a fast-paced, high call-volume setting
  • Skill in verbal and written communication skills, using correct English to communicate with public and UCLA Staff in a concise and informative manner
  • Experience identifying and escalating priority issues
  • Experience dealing effectively with emergency situations
  • Ability to work overtime, Weekends, Holidays and Night Shift when necessary
  • Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time
  • Proficient in operating a PC and navigating the Internet
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of medical terminology is preferred
  • Call Center Experience preferred

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

85875161