Full Time Return Agent

We have an excitingopportunity for multipleReturn Agentswith our team at theDenver International Airport! Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Return agents are responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The person in this position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. This position works with a great team and we offer a FUN culture!

This position works primarily outside in all seasons and weather elements.

This position offers a starting wage of $16.50 / hour and works 40 hours / week.

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Responsibilities:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Complete return transactions with 100% accuracy
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue and inquire about service and satisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Identify vehicles for the following: preventative maintenance, system holds for turnback, recall, mechanical issues, damage issues etc. and verify their movement to the proper lot location
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Keep lot organized for ease of access and traffic flow

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • Minimum of 1 year experience handling customer service functions.
  • Must be authorized to work in the U.S and does not require work authorization sponsorship by our company for this position now or in the future.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the last 3 years
  • No drug or alcohol related convictions on driving record in the last 5 years
  • Must be able to work outdoors in all season and elements with long periods of standing
  • Must be willing to wear a facial mask and gloves during entire shift, at all times
  • Apart from religious observations, must be available to work holidays
  • Must be able to work 40 hours / week
  • Must be willing to accept starting pay of $16.50 / hour


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