Network Control/Data Center Monitoring Analyst

Description

Job Description:

The Government Health and Safety Solutions group is currently seeking a Network Control/Data Center Monitoring Analyst to supporting a large healthcare contract in Windsor Mill, MD

Analyst position in the VDC Network Control Center (NCC) - Tier I with a focus on Monitoring activities. Serve as a NCC Analyst working in the NCC and maintaining operations of CMS VDC Systems. The NCC is the focal point for monitoring systems supporting CMS VDC and coordinating the processes and activities that focus on restoring service as quickly as possible after an incident occurs. Monitors computing resources within the CMS VDC Environments. Alerts systems owners, stakeholders and management of degraded system status and Severity 1 incidents. Research system problems, troubleshoots, escalates and documents corrective actions. Assist with Change Management, Problem Management, Configuration management and Crisis Management activities. Collaborates with peers from other Functional Areas and shares relevant information regarding incidents and events on different platforms. Monitors data center networks, infrastructure bandwidth, application health, servers and other infrastructure. Coordinates and communicates with vendors.

Schedule: Base schedule: Thurs - Sat 5PM -5AM (12 hour shift) With one Sunday monthly (again night shift) Plus ability to rotate schedules as the mission needs.

Primary Responsibilities

Utilize the monitoring systems to maintain system health awareness. Utilize phone, email, instant messaging, and other systems to facilitate communication between parties. Provide front line service support to engineers and customers. Assist with the performance of "Change Management" to ensure all changes to the environment are properly authorized and documented. The production and distribution of timed reports. Plus, additional duties as assigned.

Basic Qualifications

BS degree or equivalent experience and less than 2 years prior relevant experience. Experience may be substituted in lieu of degree.

Fundamental IT Technical Experience.-Basic Windows Server Administration-Basic Network/Infrastructure (Cisco)-Strong Microsoft Office Skills (WORD, EXCEL, OUTLOOK). Strong Communication Skills- Written and Verbal Skills- Collaboration. Strong Customer Service Skills

Preferred Qualifications

Experience working within an Enterprise level IT Data Center (Particularly within an IT "Monitoring/Discover" (Tier 1) role.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

External Referral Bonus:

Ineligible

External Referral Bonus $:

0

Potential for Telework:

Yes, 25%

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Night

Requisition Category:

Professional

Job Family:

Systems Administration

Pay Range: