Crisis Manager -- Manager I, Security

Position Summary...

What you'll do...

TheWalmartEmergency Operations Center (EOC) is a 24/7 global crisis monitoring and reporting center thatintakescritical incidentsincludingthreats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our associates across the global enterprise in support ofprotecting people, property, and our brand.The Crisis Manageris an entry level management position within the Emergency Operations Center (EOC) team. This individualwillanswercrisis related calls fromour Stores and Clubsand will coordinates appropriate actions per policy and procedures.This individualwillmonitorexternal media and proprietary data systems for indications and warnings of crisis related events. Crisis Managersintake and reportcrisis related events to our stores,distribution centers, andhome office partners.The Crisis Manager reportsto the EOC Senior Managerand has no direct reports.

You will make an impact by...

  • Managing crisis events by rooting out variables involved and advising on decisions based upon these variables; activating and coordinating crisis responders from various disciplines from across the company based upon the needs of the situation; leveraging partners to bring the proper resources, assets, and services to ensure resolution of the crisis event; ensuring proper event communication updates to the appropriate stakeholders and leadership based on the event; leveraging technology and communications platforms to capture event information and coordinate the event; closing out events in internal systems when appropriate; and conducting and coordinating post-event analysis for continuous improvement.
  • Developing relationships necessary to prepare for and respond to emergency situations by identifying and maintaining collaborative partnerships with internal and external organizations.
  • Providing guidance to internal business partners on emergency preparedness and response processes and procedures that enable the business to minimize disruptions; developing rapport with all levels of management.
  • Having a strong customer service approach with a demonstrated desire to exceed expectations.
  • Having ability to interact and communicate with people over the telephone often in stressful situations.
  • Having an overall knowledge of data entry skills.


  • Mitigating risks to company assets by evaluating requirements, constraints, assumptions, and variables for businesses; identifying and assessing available risk management options; conducting cost benefit analysis relating to business risk; and supporting implementation of value-based security and protective programs that are consistent with industry security standards and company policies.


Nice to haves...

  • 1-3years’ experiencein intelligence, corporate security, law enforcement, or related field. 
  • 1-3years’ experienceusing a business intelligence tools(for example Oracle, Service Now, Power BI) to create reports tospecifications. 
  • 1-3years’ experiencewriting and reviewing corporate communications
  • 1-3years’ experienceusing descriptive statistics, exploratory data analysis, or univariate analyses.
  • Ability to fluently speakFrench
  • Associates degreeor greaterincriminal justice, emergency management,statistics, analytical studies, information systems, industrial engineering, economics, or related field.


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Human Resources, Emergency Management, Risk Management, Security, or related field and 1 year’s experience in security, emergency management, risk management, law enforcement, fire service, or related area OR 3 years’ experience in security, emergency management, risk management, law enforcement, fire service, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Emergency Management

Masters: Business Administration

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

Bentonville, AR, United States

8261_R-636287