Senior Manager I, Operations - Delivery Network Manager (Last Mile Delivery)

Position Summary...

What you'll do...

This is a place where personal and professional growth happens. A place where tech-forward careers don’t equate to fast burnout or self-serving advancement. As a Senior Manager, Delivery Network Support for Last Mile Delivery, you’ll work as a team, grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers. In turn, we give you access to the tools and support you need to be the best version of you. This is that place. This is Walmart.

Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

Our Last Mile Delivery programs are a critical part of our business, as a Senior Manager, Delivery Network you’ll collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that would scale across the country. As the biggest player in the game, we trust our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Manager, Delivery Network Support at Walmart could be the fit you’ve been looking for. This is that place.

You’ll make an impact by:
  • Directing the execution of projects, workstreams, and programs by managing and modifying associated project plans; creating and managing task timelines; formatting and maintaining project data; organizing and facilitating communication materials to ensure successful roll-outs and implementations; identifying performance standards; measuring progress and adjusting performance accordingly; developing solutions and contingency plans for issues that have been escalated by project managers; adjusting direction based on project evaluation; and managing budget and approving expenditures for assignments where required.
  • Providing decision support by sourcing, organizing, analyzing, and interpreting data and information; providing influence and insight on current and future business trends; conducting analyses of initiatives to understand and communicate trends; translating data analysis into recommendations aligned with business objectives; and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.
  • Managing the implementation of business solutions by building relationships and partnerships with key stakeholders; developing new innovations and tools for site selection and continuously improving selection methodology; leveraging best practices from cross-functional partners to streamline and improve processes; analyzing and interpreting information for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas to reduce costs and meet business goals; ensuring data accuracy; using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert; developing and implementing scorecards and other tracking mechanisms; creating new innovations for store activation; collaborating with and influencing operations and other internal partners in support of strategies; and driving execution to meet metrics through customer service and platform development.
  • Driving activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data; applying business measures and analyses to identify improvement opportunities; analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency; developing creative solutions within business areas that reduce costs and meet business goals; using judgment to prioritize assignments; and ensuring data accuracy.
  • Managing the development and improvement of new or existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements; providing subject matter expertise; developing requirements; providing solutions for complex problems that span multiple businesses, functions and/or time frames with new or existing tools; and partnering cross-functionally with product management, merchandising, engineering, and other groups to drive projects.


You’ll sweep us off our feet if:
  • You have experience in Field Ops/Online Grocery/Multi-unit Project Management.
  • You’re detail-oriented and analytical with ability to deep-dive problem areas.
  • You have a deep knowledge of the gig industry.
  • You’re action oriented with strong execution skills.
  • You’re a high performer with strong operations skillset.


This position will be based in Murfreesboro, TN This position will have no direct reports
  • This position will require 70% travel
  • This position will report to the Sr. Manager II Last Mile Delivery Operations


Position Key KPIs
  • On-time Delivery
  • Driver Wait Time and Dwell Time
  • CSAT/Driver CSAT
  • Cancelations


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

2000 OLD FORT PKWY, MURFREESBORO, TN 37129-6907, United States of America

Murfreesboro, TN, United States

8261_R-608040