Customer Care Representative

Job Description
CVS has a great opportunity for individuals who enjoy customer service. If you are looking for competitive pay and excellent benefits, please review the duties below and apply!

The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CCR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company as well as the internal customers - and requires team-orientation and the ability to work with others.

As a Customer Care Representative you must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Care's achievement of service level goals. CCR's work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.

This is a full time position which will require a minimum of 40 hours a week within our hours of operation: Monday through Friday 7:00am to 7:00pm, Saturday 8:00am to 4:30pm (HST). You must be flexible to work 40 hours within these hours.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
- 6+ months experience in a customer service role (i.e. call center, retail, customer service environment or relevant military experience).

Preferred Qualifications
- Healthcare related experience and/or relevant certifications
- Providing elder care, being a primary caregiver, or volunteer work within the community.

Education
- Verifiable High School diploma or GED.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.