Infrastructure Engineer, Tech Support

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.

Job Summary

In this role, you will perform root cause analysis on various applications over multiple platforms to determine the problem and provide a permanent long term resolution. You will join the IT team to work closely with end users, business partners, and the development teams to perform these duties.

  • Perform in-depth root cause analysis.
  • Track tickets, research issues, answers customer questions and identify duplicates.
  • Certify that there is an actual defect before proceeding.
  • Handle incident resolution when a developer is not needed.
  • Work tickets through resolution and change management as required.
  • Be a subject matter expert on systems our customers and employees rely on.
  • Dig into application and database code to identify the source of defect.
  • Route to level 3 for repair/work and prioritization as needed.
  • Provide traceability between bug fixes, production incidents and change requests.
  • Update customers by providing visibility into work in progress and backlog.

  • Relevant degree preferred.
  • 2 years' experience providing technical support required.
  • Good understanding and knowledge of IT products and services to assist internal users, members, suppliers, and/or computer operations.
  • Proficient knowledge of Microsoft Office products (Excel, Power Point, Word, etc.) products preferred.
  • Proficiency with SQL is required.
  • Strong understanding of Microsoft IIS and .NET preferred.
  • Understanding of basic network, TLS/Certificate security, and LAN/WAN is a plus.
  • Understanding of and experience with TFS is a plus.
  • Understanding of supporting tools and architecture including but not limited to SOAPUI, C#, SSIS, MVC, Entity Framework, HTML, JavaScript & CSS is a plus.
  • Understanding of BI and Analytics tools such as MicroStrategy and Tableau is preferred.

Estimated Hiring Range:
$57,900.00 - $83,900.00

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.