Associate Infrastructure Engineer, Tech Support

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.

Job Summary

In this role, you will perform root cause analysis on applications to determine the problem and provide a long term and short term solution. You will be a key member of the IT team supporting Vizient's business segments.

Responsibilities:
  • Perform root cause analysis.
  • Track tickets, research issues, answers customer questions and identify duplicates.
  • Handle incident resolution.
  • Work tickets through resolution and change management as required.
  • If unable to resolve, route to technical team member.
  • Update customers by providing visibility into work in progress and backlog.
  • Participate in daily SCRUM meetings.


Qualifications:
  • Relevant degree preferred.
  • No prior work experience required.
  • Sufficient understanding and knowledge of IT products and services to assist internal users, members, suppliers, and/or computer operations preferred.
  • Knowledge with SQL is preferred.
  • Knowledge of Microsoft Office products (Excel, Power Point, Word, etc.) preferred.
  • Demonstrated experience in customer service, and strong problem solving skills preferred.


Estimated Hiring Range:
$43,800.00 - $63,500.00

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.