Volunteer Engagement Specialist

Job Description:

As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work!

The Greater Carolinas Region of the American Red Cross is currently seeking a Volunteer Engagement Specialist to work in our Winston-Salem, NC Chapter. This is a full-time, hourly paid position, and you must have a valid driver's license and be willing to travel regionally as needed.

Due to Covid19, this position is temporary work from home. Selected candidate for hire MUST live in or near the Winston-Salem area.

Job Summary:

The Engagement Specialist is responsible for assisting with the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, assist with the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.


1. Subject matter expertise and regional resource for volunteer engagement best practices.
2. Assist in ensuring all prospective volunteers are screened and referred to departments for interviews.
3. Assist local leaders with conducting a comprehensive volunteer engagement onboarding program for all Volunteer Services volunteer position.
4. Assist with driving volunteer engagement, including youth programs.
5. Provide support to the Volunteer Intake Processing Center.
6. Responsible for managing volunteer recognition events across the region for all volunteers.
7. Assist with executing the Event Based Volunteer plan.
8. Assist in supporting and monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment.
9. Provide support to the Regional Volunteer Services Officer or Sr. Engagement Specialist by:
  • Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
  • Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
  • Assisting with the development and implementation of a volunteer engagement/retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
  • Provide input on volunteer engagement performance management issues.
  • Provide reporting and metric analysis support.
  • Assist in monitoring and reviewing volunteer satisfaction data with departments to develop strategies to improve volunteer satisfaction.

10. Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources.
11. Support Volunteer Services' regional training plan, which includes in-person and online volunteer supervisor courses.

Additional Responsibilities:

1. Implement a robust intake process by leading a team of volunteers to excel in interviewing and placement of new volunteers into appropriate and meaningful roles;
2. Expand and diversify opportunities for youth & young adult volunteer engagement in ongoing activities;
3. Lead efforts to broaden, integrate and mobilize Red Cross Clubs and participants across the region;
4. Manage and facilitate unpaid internship requests and placements within regional departments.

Education: Bachelor's degree or equivalent combination of related education and experience required.
Experience: Minimum 3 to 5 years of experience implementing and advancing staff related programs. Knowledge of volunteer programs and policies preferred.
Management Experience: N/A
Skills & Abilities:

• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Great interpersonal skills with the ability to effectively relate to people of diverse backgrounds and education levels.
• Knowledge of group dynamics, customer maintenance techniques, influencing skills, and the ability to effectively implement programs is preferred.
• Detailed oriented with good organizational skills and ability to handle multiple and continuously evolving priorities required.
• Recruiting experience or the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is preferred.

Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Team player
  • Accountability
  • Communication (written & oral)
  • Presentation skills
  • Building Effective Relationships
  • Persuasion
  • Confident

Travel: May involve travel. A current valid driver's license and good driving record is required.
Physical Requirements:
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Will include working evenings and/or weekends occasionally.
Work Conditions:
Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights