Sr. Learning Management System Administrator

Job ID 21000CGM

Available Openings 1

PURPOSE AND SCOPE:

The Sr. LMS Administrator is responsible to provide day-to-day support of the system including: set up, maintain, and update course settings, technical issue resolution, and exceptional end-user support. The incumbent is responsible for administrating all aspects of the LMS including the architecture of the course curriculum design specific to individual departments and maintains all licensed and internally-built content. The Sr. LMS Administrator is responsible for maintaining the configuration and permissions required to address the needs of clinical education and talent management stakeholders. The incumbent monitors the data feed process, and collaborates with IT and HRIS to ensure maintenance and integrity of system feeds and continuous improvement of data source solutions. The Sr. LMS Administrator works in close partnership with stakeholders across the organization to ensure credibility, rapport, and effective communication is maintained. The incumbent analyzes current processes and makes recommendations for improvements which includes working with multiple departments and business units on implementation of new products/services/modules.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Serve as a Team Lead over assigned core group/s while maintaining multiple leadership and advanced related projects
  • Ability to interface with all levels of employees and management in a support role
  • Maintains Learning Management System (LMS) to include administration of all licensed modules and content
  • Creates and modifies course configurations in the course catalog/new courses additions, assignment of roles, securities, and permissions manages users and user/student groups and course assignments, and monitors internal system notifications
  • Develop and maintain the learning management records so they meet all regulatory requirements and remain in a validated state
  • Reviews, uploads, and tests training courses and videos
  • Serves as lead SME when interacting with the LMS vendor
  • Configures and distributes LMS reports as requested; includes training individuals new to running LMS reports
  • Manages the resolution of all issues of end users and stakeholders regarding the LMS to include monitoring the Remedy tickets; troubleshooting issues, escalating issues as needed; tracking issues and reporting on trends; includes creation of job aids and FAQs to support end users
  • Lead LMS related system and process workflows
  • Provides guidance on implementations and upgrade needs/future functionality
  • Instructs and supports employees and administrators on use of system to include best practices in training deployment and understanding/utilizing upload request processes
  • Collaborates in creation, management, and enforcement of LMS standards, policies and operating procedures; drives continuous process improvement
  • Maintains data integrity and processes for the LMS such as course codes, descriptions, and other required information
  • Communicates issues to key stakeholders, including Clinical Education and IT teams; evaluates stakeholder and end users needs to recommend solutions and options to maximize efficient and effective usage of the LMS
  • May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions
  • May escalate issues to supervisor/manager for resolution, as deemed necessary
  • Mentor other staff as applicable
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
  • Assist with various projects as assigned by a direct supervisor
  • Develop the architecture of the course curricula specific to individual product lines
  • Uses an instructional development process appropriate for a given project, consults in the development of instructional materials and designs learning assessments
  • Ensures projects meet quality standards, budgets, and business priorities / deadlines
  • Proactively interfaces with all stakeholders that require training and education on RTG products
  • Oversee all technology implementations and upgrades needed for future functionality
  • Consult in the selection, review, cost requirements, design and tools supporting documentation and training
  • Prepare reports, graphs, charts and statistics to support leadership and customer requests; track and prepare progress reports for all department activities
  • Participates and presents at meetings with internal and external representatives often leading a cooperative effort among members of a project team
  • Makes it a priority to continually learn about new systems, enhancements, and technology to bring innovative ideas to the business
  • Instructional development specific to online training is a plus
  • Training in adult learning theory is a plus
  • Experience with curricula development methodologies and authoring tools (i.e., Articulate, Captivate, H5P) is a plus
  • Demonstrated ability to work with and lead cross-functional teams

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :
  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION :
  • Bachelor's Degree required; Advanced Degree desirable

EXPERIENCE AND REQUIRED SKILLS:
  • 5 - 8 years' related experience; or a Master's degree with 3 years' experience; or a PhD without experience; or equivalent directly related work experience.
  • SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
  • Strong problem solving skills and ability to determine root cause; ability to conduct research into technical application issues; proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • A positive and proactive approach; a desire to provide the highest levels of service experience to stakeholder's and end users.
  • Flexibility to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and plan, organize and carry out multiple, detailed tasks.
  • Ability to self-manage time and multiple priorities; mindful of time constraints and deadlines; respond quickly to both routine service inquiries and other non-routine situations.
  • Excellent presentation, oral, and written communication skills to include the ability to present ideas in a business­ friendly and user-friendly language. Ability to communicate and collaborate with all levels of employees by phone, in-person, and through correspondence.
  • Ability to develop and interpret technical documentation for training and end user procedures.
  • Strong computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
  • Demonstration of high personal standards of performance and integrity.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.