Sr. Project Analyst - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The OBC behavioral health system will be built through strategic partnerships with innovative providers and service platforms, many that are new entrants and currently venture-backed. To evaluate partners and develop the care delivery system through 2021, OBC will launch pilot demonstrations in approximately 12 markets nationally. From these pilot demonstrations, OBC will build and scale the premier national behavioral health system for health systems, payers, state programs, and beyond.

Optum Behavioral Care is seeking a Sr. Project Analyst for the pilot demonstrations. The role is critical to helping to establish and drive alignment across the demonstrations; scope, plan and support critical deliverables and serve as the "control tower" for the organization which will enable the demonstrations to launch on time and on budget.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

During 2021 Demonstration Phase:
  • Serve as support for the "Control Tower" Lead for implementation of OBC Demonstrations
  • Partner with Market leads to establish/refine project plans and milestones
  • Support the Operating Rhythm of Market teams, Including meeting cadence and operational/performance reporting
  • Support the establishment of process metrics and measures to ensure progress against milestones
  • Support both process and outcome dashboards in support of COO, Market Leads, CMO and CEO to measure short/long-term business performance
  • Collaborate across Optum/UHC Shared Service stakeholders in support of OBC operations (Call center, eligibility, etc.)
  • Support alignment and standard process development "horizontal" enabling processes that cut across OBC pilot markets (e.g. vendor management, compliance, network onboarding, etc.)
  • Working with Market Leaders, identify process elements and components that are common and distinct in markets
  • Document and drive effectiveness end-to-end processes for key constituents of the Behavioral Care Delivery system - overall and by market
    • Member paths and decision trees from identification through treatment
    • Provider paths from contracting through payment
    • Vendor implementation both first time and into additional markets
    • Other stakeholders as needed
  • In conjunction with CTO team, support the creation and implementation of agile "product" model for OBC Operating team
  • Support the adaptation of core systems that enable OBC Business as role of business requirements expert
  • Work with CTO team and partners to identify and integrate data to support reporting requirements

During 2022 and beyond growth stage:
  • Support the "Control Tower" lead in national model rollout and any commercial or other business ramp up
  • Support ongoing performance/outcome/process management reporting - including evolution of metrics
  • Seek continuous improvement opportunities across OBC Operating model
  • Identify, lead and evolve capabilities common across markets, in close partnership with market leaders
  • Ensure sharing of best practices across market leads and application to commercial channels
  • Serve as a liaison between OBC and Optum Shared Services - connecting OBC Market Operations to capabilities as needed
  • Improve and adapt capabilities/processes/reporting/system developed during 2021 Demonstration phase in support of evolving business needs

Additional Responsibilities:
  • Support ad hoc and regular business reporting, including MBRs, QBRs, status reporting, etc.
  • Support due diligence and potential integration efforts for any mergers and acquisitions
  • Lead engagement of Project Management resources and other shared roles from across Optum/UHG
  • Provide ad hoc enablement for business processes in support of other OBC Executive Leaders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's degree or equivalent work experience
  • 5+ years of relevant business experience in healthcare reporting and data analytics
  • 3+ years experience supporting complex projects with impact greater than $1M
  • Advanced level of proficiency with MS Excel
  • Experience with creating and implementing strong processes to drive business alignment
  • Experience leveraging data and insights to drive business outcomes, including identifying risks and mitigation tactics
  • Experience communicating with and influencing thinking of C-Suite executives
  • Experience delivering results with large-scale, cross-functional teams in highly matrixed organizations
  • Experience managing and prioritizing multiple projects to ensure their quality and on-time delivery
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:
  • Project management certificate with demonstrated success of using project management tools (ex. project plans, stakeholder plans)
  • Behavioral healthcare experience
  • Experience with product development or product management
  • Smartsheet or AHA experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Market Enablement Analyst, Analyst, Data Analysis, Data Analytics, Projects, PMP, Healthcare, Behavioral Health, Behavioral Care, Optum, UHG, UnitedHealth Group, Telecommute, Remote, Work from Home