Patient Experience Specialist- Local Telecommute Only, Tucson, AZ

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

At Optum, we share what might be seen as a surprisingly simple goal: making the health system work better for everyone. We look for people who relentlessly push themselves to go farther. For these high performers, a position on a team at Optum, a business of UnitedHealth Group, is a natural fit. We offer more than the talent, resources and can - do culture - we offer a place to improve the lives of others while doing your life's best work.(sm).

The Patient Experience Specialist will spend the majority of time making phone calls and working with Medicare patients. The Growth Specialist is responsible for growing doctors' membership panels, specifically focused on Medicare Advantage.

If you are located in Pheonix, AZ you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Make phone calls to current and prospective Medicare population
  • Comply with regulatory and company policies for marketing materials and communications
  • Implement and coordinate new growth strategies
  • Keep informed of new or modified business strategies and act quickly to operationalize
  • Support Medicare products
  • Drive Medicare product sales
  • Develop strategies and tactical plans to support consumer / member growth
  • Grow and maintain effective relationships with department, staff, Senior Management, vendors, payers, public
  • Perform additional duties as assigned ( you will be asked to perform this role in an office setting or other company location)

*This is an office based position, however, telecommuters who reside in the greater Phoenix, Arizona market may be considered. The physical office or clinic locations are in Phoenix, AZ and the employee will be expected to work on-site during the week and travel up to 20%.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 3+ years of professional experience in healthcare working towards metric based goals or sales experience
  • Experience developing and maintaining effective relationships with department, staff, Senior Management, vendors, payers, public
  • Ability to travel up to 20% within assigned markets
  • Computer literacy required, including Microsoft Office, Adobe Acrobat
  • Experience interfacing effectively internally with all levels of staff including physicians, office staff, and patients
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:
  • Bachelor's degree
  • Knowledge of health care administration, clinic philosophy and policies and operating procedures
  • Bilingual (English/Spanish) language proficiency
  • Experience with Medicare Advantage
  • Skill in exercising initiative, judgement, problem solving, decision making
  • Ability to analyze and interpret complex data
  • Ability to research and prepare comprehensive reports
  • Ability to monitor compliance standards
  • Proven strategic and critical thinking skills
  • Ability to manage multiple projects
  • Excellent problem solving skills with effective follow through
  • Strong verbal and written communications skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: business development, sales, medicare advantage, growth, Phoenix, AZ, healthcare, outreach, LGBTQ, BIPOC, Women