Associate Technical Support Analyst - Overland Park, KS

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

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Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

As an Associate Technical Analyst you will be part of a team supporting the technical needs of our OptumRx call centers and pharmacies in a brand new facility.

Primary Responsibilities:
  • Partner with the business by meeting regularly to understand their processes and needs
  • Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
  • Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
  • Assist customers with issues of both local to site and remote/home-based employees
  • Actively creates and communicates documentation to support the team and its members
  • Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
  • Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues
  • Identify and drive process improvement initiatives
  • Act as a liaison between the other tiers

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Microsoft SCCM and Altiris
  • 3+ years of experience configuring and troubleshooting desktop hardware (Dell, HP)
  • 3+ years of experience with Active Directory objects and group membership
  • 3+ years of Technology Support experience
  • 3+ years of experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware
  • Ability to travel approximately 20% of the time
  • You will be asked to perform this role in an office setting or other company location
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • CompTIA A+ Certification
  • Working experience with thin clients, and virtual desktop (VDI) environment a plus
  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Soft Skills:
  • Exceptional communication and customer facing skills, able to interact effectively with diverse groups of stakeholders, both technical and business users
  • Ability to translate technology into terms the business customers can understand
  • Excellent understanding of networking technologies and how they relate to end user computing

Physical & Work Environment:
  • Ability to lift up to 50 pounds of computers or other IT equipment
  • Ability to work afterhours as needed and participate in an on-call rotation

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here .

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: configure, deploy, Windows 7, Windows 10, SCCM, Altiris, Active Directory, desktop support, troubleshoot, #RPO

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