IT Solutions Design/Application Support Specialist

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to

Job Description

• Provide Technical Support to teams for Development environment support for workstation infrastructure and application installs
• Provide Technical Support to teams for Production environment support for workstation infrastructure and application installs
• Review, analyze, and create detailed technical documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer systems and/or programs.
• Define and document business requirements and business processes
• Coordinate the development of all approved versions of business and functional specifications for specified applications.
• Review use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Communicate complex technical problems and solutions to business partners in clear, simple language they can understand and link back to business processes and requirements
• Develop and document a detailed solution design within SDS, impart your subject matter expertise throughout life cycle.
• Participate in complex applications and systems development, programming.
• Propose solution options; generate stakeholder support.
• Collaborate with stakeholders on project estimates.
• Produce top-notch functional, technical and user interface designs.
• Take business, Enterprise Architecture, system performance and development standards requirements, then develop functional, technical and user interface designs for an application and/or system.
• Consult on development of the System Requirements Specification (SRS).
• Review technical deliverables for quality throughout detailed design and development phase, identify gaps or redesign as needed.
• Define metrics and performance goals with technology partners and peers.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
  • Undergraduate Degree or Technical Certificate.
  • Graduate degree preferred.
  • 7+ years relevant experience.
  • Middleware both Linux and windows based - WebSphere a plus
    Multi-Tiered application administration
    Active Directory familiarity
    Self-starter who can figure things out with minimal guidance
    Service Now experience
    Good writing skills
    Basic Linux experience to include SSH, VI, log searching and review, understanding file permissions, check for running processes
    Jira, confluence, SharePoint experience advisable
    Basic SQL based database structure and administration skills
    Good verbal communication and ability to explain complex functions in non-technical ways
    The ability to "take the lead" (understood as assertive) with regards to dealing with multiple teams


    Preferred Qualifications - Here are the preferred qualifications for this role:


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.