Senior Solutions and Change Lead and Portfolio Manager

Address:
111 W Monroe - 115 S LaSalle

Job Family Group:
Human Resources

The Sr Solutions & Change Lead and Portfolio Manager in People, Process & Change (PP&C) is accountable for best in class strategy execution in support of the HR Centers of Excellence (COE), Shared Services, and assigned LOB HR led strategic change through the design, implementation, project and change management and sustainment of HR programs, processes and strategic change. The role supports the HR function in its transformation efforts to improve assigned LOB HR's operational efficiency, through improved process efficiencies, service quality, with a laser focus on maximizing business impact, value creation and culture change.

The Sr Solutions & Change Lead and Portfolio Manager is the PP&C primary point of contact for the assigned LOB HRBP team. The incumbent is accountable for the development, coordination and execution of an end-to-end integrated change plan and multi-year roadmap detailing the change management, implementation and sustainment of assigned LOB HR operational and business solutions. This role is accountable for driving and leading projects and initiatives for assigned LOB utilizing project management methodology.

This role is accountable for establishing, managing, monitoring and sustaining a comprehensive strategy, principles, and operating mechanisms of key metrics for assigned LOB HR. This work will enable the delivery of improved and efficient reporting which influences the long-term strategy of the team. The Sr Solutions & Change Lead and Portfolio Manager is accountable for providing overarching governance of assigned LOB HR risk, controls and financial data and operates as a steward to the assigned LOB HRBP LT to ensure overall implementation and operationalization of initiatives are aligned and in support of HR strategy and business plans.

The role collaborates with the Director, PP&C to prioritize and then lead assigned LOB HR projects and initiatives. In addition, the role integrates across the horizontal PP&C COEs SMEs (e.g. People Analytics, OE, Employee Listening, etc.) as well as Talent Acquisition and Compensation, and enterprise HR and assigned LOB initiatives to develop one integrated change plan, and ensure capacity and readiness for change adoption both within the HRBPs and assigned LOB.

The Sr Solutions & Change Lead and Portfolio Manager delivers on the following objectives and desired outcomes:

Lead and manage various assigned LOB HR project and initiatives, bringing in structure and project methodology

Lead the development and implementation of an integrated multi-year assigned LOB HR roadmap, to enable the highest degree of business impact and value creation, this includes:
  • Drive and lead the change agenda across assigned LOB HR to deliver key HR and business objectives and desired outcomes
  • Leverage the PP&C change management, agile, and prioritization practices, with tools, frameworks, and standardized processes
  • Contributes to the prioritization and resource allocation process for assigned LOB HR initiatives and programs based on impact and value creation
  • Collaborates with PP&C COE SMEs, HR COE and Shared Services teams to ensure effective prioritization of enterprise initiatives for assigned LOB
  • Designs change with a focus on the manager and employee end-to-end experience
  • Role models a high performing culture, and embeds the practices of a Winning Culture into the business as usual and strategic change initiatives
  • Coordinates tracking of all major assigned LOB HR initiatives to ensure efficient and effective completion including annual programs (Year End, Leadership Planning, etc.)
  • Provides input and execution support for senior leadership committees for the assigned LOB HR leader
  • Supports the assigned LOB HR Leader with effective communication of information and materials from HR and assigned LOB leadership committees


Develops, promotes, maintains & manages designated Human Resources (HR) solutions, performing periodic reviews, analyzing solution outcomes, providing insights and making recommendations for enhancements/changes as required. Ensures the effective & efficient execution of all HR solution components, including ensuring change management & communications are in place for any enhancements/changes and mitigating any risk. Provides people, process and changes expertise in collaboration with HR Centres of Expertise (COE) partners in the design, development, management and implementation of assigned HR solutions from business case development through to execution.
  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders (Functional Leaders & Groups Heads) on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Acts as a subject matter expert on relevant regulations and policies.
  • May network with industry contacts to gain competitive insights and best practices.
  • Influences and negotiates to achieve business objectives.
  • Assists in the development of strategic plans.
  • Identifies emerging issues and trends to inform decision-making.
  • Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
  • Owns the HR product / solution which may impact multiple LOBs and/or BMO overall.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Manages multiple HR solutions simultaneously and resolves conflicting priorities.
  • Keeps stakeholders informed of messages, recommendations, decisions, process and progress.
  • Acts as a relationship manager on assigned HR solutions and confirms alignment to overall enterprise and group goals.
  • Builds effective relationships with internal/external stakeholders.
  • Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
  • Designs and produces regular and ad-hoc reports, and dashboards.
  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
  • Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Oversees HR solution activities to ensure deadlines are met and delivered as scheduled.
  • Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
  • Plans and controls unit operating expenses in accordance with forecasts.
  • Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
  • Collaborates with the HR Business Partner (HRBP) teams and the COEs to empower and enable the HRBP teams to deliver best-in-class strategy execution.
  • Develops HR solutions by leveraging COE frameworks and makes recommendations based on an understanding of Human Resources, business strategy and stakeholder needs analysis.
  • Participates in HR solution design with COE partners and provides organizational development, strategic project management, change management advice & HR subject matter expertise to achieve required business results.
  • Conducts analysis required to inform strategic recommendations and considers the "big picture" when assessing whether a course of action is advisable in terms of the group and enterprise goals.
  • Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of HR solutions.
  • Breaks down strategic problems, and analyses data and information to provide HR insights and recommendations.
  • Monitors and tracks performance and address any issues.
  • Drives cross business/group coordination and HR logistical support for the implementation of change.
  • Works on HR solutions of varied complexity, typically involving multiple stakeholders across BMO.
  • Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
  • Executes work to deliver timely, accurate, and efficient service.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.


Qualifications:
  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Program/project management skills - In-depth / Expert.
  • Organizational Development skills - In-depth / Expert.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making - In-depth / Expert.


We're here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.