Monitoring Specialist (Overnight)

Description

Job Description:

Night shift

Leidos currently has an opening for a Monitoring Specialist in Austin, TX., supporting the VA NDCOL division. This is an exciting opportunity to use your experience helping the IOSS mission. The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Information Technology (IT) Operations and Services (ITOPS), Infrastructure Operations (IO) is to support One VA with world-class service to Veterans and their families. The focus of this position will be to monitor facilities infrastructure equipment and telecommunications circuits at multiple VA sites and alert VA personnel when issues are detected via various software tools.

Salary: $36,000 annual

Primary Responsibilities:

This position will be supporting the VA NDCOL Division. This is part of a 24/7/365 team and the primary Tour of Duty for this position will be Tuesday evening - Saturday morning, 10:00 p.m. to 8:00 a.m. (night shift), including any holidays that may fall during this specified shift. There may be occasions when the shift may change or be modified temporarily, in order to provide the client with full coverage. A successful candidate will have experience with:
  • Monitoring tools, such as:
    • SolarWinds
    • Nlyte Energy Optimizer (NEO)
  • Using communications tools, such as email, text messaging and voice calls to disseminate information to specific contacts
  • Discerning informational messages versus alert/issue messages
  • Following published procedures when an issue is reported via the software tools
  • Detail oriented to ensure clear communication of issue to point of contact
  • Updating relevant files with accurate information, actions, direction and status
  • Track issues reported concerning initial contact, direction provided and next steps
  • Reporting all potential problems with processes, schedules, software tools and alerts, which could have an impact to operations
  • Excellent written and oral communication skills.
  • Excellent organizational and tracking skills.


Basic Qualifications:

Bachelor's Degree

8 years of additional relevant experience may be substituted for education

Experience using Microsoft Office products - Outlook, Word, Excel, PowerPoint, Skype, etc.

Primarily a sedentary position, sitting at a desk, watching numbers monitors/screens for alerts and then following process/procedures when alerts occur.

Occasionally must be able to lift and/or move objects 10-50 lbs.

Specific vision abilities required - close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust/focus.

Ability to obtain Public Trust clearance

Must be a US citizen

Preferred Qualifications:

Experience with Nlyte Energy Optimizer (NEO)

Experience with SolarWinds

External Referral Bonus:

Ineligible

External Referral Bonus $:

0

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Night

Requisition Category:

Professional

Job Family:

Customer Service

Pay Range: