Business Systems Analyst


Job Description:

The Civil team is looking for a creative engineer looking to expand their skillsets within the arena of low code/no code platform development. The selected candidate will be responsible for working with engineering teams and management to define and orchestrate business processes using ServiceNow, Salesforce, and other low code/no code platforms, specifically in support of mission application development activities. Since the selected Business Analyst will be leveraging a low code/no code environment, little to no scripting/coding/software development experience is required. The candidate will be responsible for conducting meetings and soliciting inputs from business areas, documenting requirements, design, test, and deployment of capabilities, and documenting best practices and related artifacts. Throughout the duration of the project, the candidate will have the opportunity to demonstrate developed capabilities to senior managers and leadership and work collaboratively with other members of the Office of Technology (OOT) to evolve our low code/no code capabilities.

Primary Responsibilities

Responsibilities include:
  • Requirements Management: Co-developing and tracking mission application requirements, working collaboratively and effectively with multiple business units or teams.
  • Backlog Management: co-developing and tracking a backlog of program requests for mission applications, and a list of existing mission applications that have already been developed/deployed for individual programs.
  • Development: co-designing, developing, co-testing, and deploying program-requested capabilities using the low code/no code platform.
  • Documentation: documenting and driving best practices and engaging as a strong contributor to the Leidos ServiceNow Center of Excellence; tracking capability development against schedule; developing briefings on capability benefits.
  • Communication: effectively communicating ideas, requirements, summary attributes, and benefits of the developed applications to programs participants and team leadership and Program Management.
  • Collaborate: effectively collaborating with other IRADs, program teams, and OOT leadership to drive progress and capability development for this project and the Center of Excellence.

Basic Qualifications

Bachelors with 2-4 years' experience or Masters with
Ability to obtain/maintain a DoD/Top Secret clearance.

Requires working knowledge of business process automation concepts and ability to apply workflow principles and techniques.

1+ years Experience with ServiceNow and/or Salesforce platforms (any modules).

Experience working across multiple business units to define a business work flow or application requirements.

Strong technical aptitude and ability to work successfully autonomously and in small teams to develop new capabilities.

Ability to translate requirements into project tasks and track work scope.

Track record of successful project work and adherence to deadlines.

Preferred Qualifications

Experience with ServiceNow App Engine.

Experience with Salesforce Lightning Platform.

Low Code/No Code Training.

Digital workforce / Intelligent Automation/ RPA Orchestration experience (design, development, test).

Software development or scripting experience.

Systems integration work experience or academic studies in systems of systems or complex business process design.

External Referral Bonus:


External Referral Bonus $:


Potential for Telework:

Yes, 25%

Clearance Level Required:



Yes, 10% of the time

Scheduled Weekly Hours:




Requisition Category:


Job Family:

Business Systems Analysis

Pay Range: