Computer Support Technician

Type of Position:
Accounting, Finance, Business

Workstudy Position:
No


Job Type:

Regular


Work Shift:


Sponsorship Available:
No


Institution Name:

University of Arkansas Community College at Hope - Texarkana
The University of Arkansas Community College at Hope-Texarkana (UACCHT) is a proud member of the University of Arkansas System. The University of Arkansas System is comprised of land-grant research institutions, a teaching hospital, five community colleges, two schools of law, a presidential school, a residential math and science high school, and an online university, as well as divisions of agriculture, archaeology and criminal justice. These entities exhibit unmatched economic and social impact across the state by providing numerous academic and professional opportunities. Below you will find the details for the position currently available at UACCHT including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please submit a request via Email to: Kathryn.Hopkins@uaht.edu or by phone at (870) 722-8164 or (870) 722-8297. Applicants are required to submit a separate request for each position in which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at Kathryn.Hopkins@uaht.edu or by phone at (870) 722-8164 or (870) 722-8297.


Department:

Computer Services

Department's Website:


Summary of Job Duties:

The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. Additionally, the Computer Support Technician is responsible for office management duties related to hiring, supervising staff, procurement and inventory tasks. This position is governed by state and federal laws and institution policy.
REQUIRED COMPUTER SUPPORT TECHNICIAN FUNCTIONS:
Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor.
Installs, configures, upgrades, or replaces microcomputer hardware and software for users.
Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements.
Provides recommendations on the purchase of user hardware and software.
Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics.
REQUIRED OFFICE MANAGEMENT FUNCTIONS:
Directs the activities of a professional and administrative support staff through a lead or staff supervisor. Monitors work performance of incumbents, interviews applicants, and approves hire recommendations. Ensures personnel actions, payroll documents, and time-off events and are processed according to established policy.
Monitors division budget, reviews and approves expenditures, advises management of potential budget issues, and makes budget recommendations. Manages procurement activities including requisitions and P-Card purchases; provides detailed information related to all orders to ensure prompt payment to suppliers. Manages all aspects of inventory for the IT Division and for IT-related inventory tasks for campus.
Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILL LEVELS REQUIRED:
Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.
Ability to assist in preparation of budgets and monitor expenditures. Ability to investigate complaints, identify problems, and design corrective measures. Ability to monitor and evaluate the effectiveness and compliance of administrative operations, budgets, and programs. Ability to plan and direct the work of others.
Knowledge of state and federal laws, rules, and regulations, and agency/institution policies and applicable laws.


Qualifications:


Preference given to individuals who have work experience of Windows Active Directory (AD) and Azure in a large environment, as well as Group Policy Management in AD.

The formal education equivalent of a Bachelor's degree.

All applications must include a cover letter, resume, three reference letters and a copy of official transcripts.

Salary Information:
$40,000.00

Required Documents to Apply:
Cover Letter/Letter of Application, Letters of Recommendation, List of three Professional References (name, email, business title), Resume

Optional Documents:


Additional Information:


Recruitment Contact Information:

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:

Criminal Background Check
The University of Arkansas Community College at Hope-Texarkana (UACCHT) is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check, sex offender registry check, and drug screen. For certain positions, there may also be a financial (credit) background check and/or a Motor Vehicle Registry (MVR) check. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:

Manipulate items with fingers, including keyboarding, Repetitive Motion


Frequent Physical Activity:

Standing, Talking


Occasional Physical Activity:

Hearing


Benefits Eligible:

Yes