Global Program Manager - SMS & Mobile Authentication

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is looking for a Global Program Manager to support our global SMS, mobile identity and authentication deals. As a Global Program Manager, this person will lead the strategy, operations and communications for the mobile identity program. This role requires the proven ability to lead and influence, unparalleled attention to detail, and strong communication skills.As a Program Manager at Facebook, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage program schedules, identify risks, and communicate clearly with cross-functional partners across the company. You will play a key role in defining and driving impactful client partnerships, solving complex product problems and building programs and infrastructure that power Facebook family of app products and drive growth across the platform.Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.The candidate will possess superior analytical skills and the ability to effectively influence and communicate cross-functionally with all levels of management. The candidate will thrive in a team-oriented environment, working cross-functionally with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Facebook mobile identity experiences.

Required Skills

  • Understand and manage cross functional program inter-dependencies to achieve program objectives
  • Measure and report program metrics/KPIs and lead continuous improvement
  • Program manage operational and deal reviews, quickly understanding context, issues, risks and bring to resolution in ambiguous situations
  • Keep regional and product stakeholders regularly informed of program progress, risk identification/mitigation and issue identification/resolution
  • Use data to optimize processes and create playbooks for teams to execute. Identify infrastructure/system improvements to improve internal efficiency
  • Collaborate with regional partnership leads to maximize new business opportunities towards creating more efficient deal and delivery processes

Minimum Qualification

  • 8+ years of experience in an operations, business development, strategy & operations, management consulting, general manager role
  • Problem-solving, strategic, and analytical skills
  • Experience analyzing data to make decisions and highly proficient in Excel
  • Experience driving both short and long-term initiatives to completion within specified timelines and cross-functional teams
  • Experience creating effective relationships, influence, and collaborate at all organizational levels and with cross-functional partners
  • Experience in communicating findings to leadership by preparing polished presentations and identifying key takeaways


Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at