Office Operations Specialist

POSITION PROFILE

Start your weekend early! Enjoy our work schedule which includes half days on Friday! This position will work Monday through Thursday from 7:30am-4:45pm and Friday 8am-1pm.Come join our team providing customer service, audio visual and office services support.

Provides operations functions in one or all of the following areas: audio visual support, operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. May perform various building support functions related to meeting set ups and light maintenance.

JOB DUTIES AND RESPONSIBILITIES
  • Runs high volume copy machines and performs binding and finishing work.
  • Perform conference room checks at two facilities in R.I. which will require testing all existing Audio Visual equipment and systems to ensure everything is fully functional and ready for any meeting needs of the location.
  • Logging all confirmed rooms that were checked and opening ServiceNow tickets to document and address any technical or system issues with a room.
  • Knowledge of how to use a laptop and appropriate USB adapters will be required in order to perform these AV room duties and responsibilities.
  • Service onsite and remote customers with Mail, Special Packaging Needs, and other services provided by our Office Services team.
  • Run and produce leadership reports leveraging the existing ServiceNow platform to capture volume and types of services provided to Hasbro on a month by month basis.
  • Learn how to backup and support colleagues which perform other duties, especially shipping and receiving needs at buildings.
  • Take inventory and ensure appropriate Office Services and supplies are maintained to service the needs of the business.
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Performs all repair service on customer copier equipment.
  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculates charges for jobs performed and maintains some billing logs.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.
  • Delivers completed jobs to pre-determined customer locations within and outside of the site.
  • Maintains daily meter and service logs.
  • May travel between customer's buildings.
  • Answers customer questions regarding status or feasibility of job requests.
  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  • Performs duties related to the shipping of materials.
  • Performs duties related to the receiving of materials.
  • May perform meeting room and conference room set ups.
  • May perform building occupant moves within assigned facilities.
  • May perform re-lamping and light maintenance duties as assigned.
  • May perform occasional cleaning duties as needed.
  • May require periodic overtime on nights and weekends, including off-hour emergency response.
  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.
  • Performs filing duties, which may include 'purging' and archiving old documents.
  • Performs other duties as assigned.


QUALIFICATIONS (Education, Experience, and Certifications)
  • Requires high school diploma or GED and1-2 years of related work experience.
  • Some related copy job experience is preferred.
  • May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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