On-Site Svcs Spec

RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

Ricoh offers a full portfolio of benefit and employee programs such as:
  • Medical Coverage - Vision Coverage
  • Dental Coverage
  • Short/Long Term Disability
  • Term Life and AD-D Insurance
  • Spouse and Dependent Life Insurance
  • Flexible Spending Account
  • Employee Assistance Programs and Work Life Benefits
  • Time off Benefits including: Vacation, Sick, and Holiday
  • Tuition Reimbursement......and many more

These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

WE ARE RICOH! Apply today!

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POSITION PROFILE

Provides operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES
  • Excellent Customer Service skills
  • Ability to multi-task in a fast-paced environment
  • Strong ability to follow standardized procedures
  • Operate MS Office and Email systems
  • Perform all copy center functions
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.


  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies and mail to company personnel and/or designated drop-off points as required.
  • Performs Fulfillment functions
  • Calculates charges for jobs performed and maintains logs.
  • Responds to and coordinates all service calls required by customer.
  • Maintains daily meter and service logs.
  • Answers customer questions regarding status or feasibility of job requests.
  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  • Performs duties related to the shipping and/or receiving of materials in a mailroom type environment
  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.
  • Performs filing duties, which may include 'purging' and archiving old documents.
  • Understanding of Ricoh Services Portfolio - Technology
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
  • Requires high school diploma, GED, or equivalent work experience.
  • Some related copy job experience is preferred.
  • May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.
  • Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 866-428-9959.

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