Business Support Manager - Walmart Merchandising

Position Summary...

What you'll do...

  • Ensure high quality customer service is being provided to stores by tracking and responding to store correspondence, remedy tickets, and calls; determining root cause; executing change forecasts; conducting research; identifying patterns in remedy tickets; identifying opportunities to improve existing processes; making recommendations for improving processes; and providing support to the stores for area of focus.


  • Assist with the execution of item-level replenishment for low-complexity categories with limited scope by tracking modular set dates to ensure product alignment; understanding the buying strategy for each modular; understanding and accounting for specific item attributes and how those items arrive at the store (for example, assembly required, Direct Store Delivery (DSD), shipped from warehouse); executing inventory strategies; partnering with suppliers on item specific information (for example, item deletes, item adds); and coordinating solutions for exceptions that fall within the business


  • Drive process standardization by developing and managing best practices to create consistency and standardization of processes and deliverables; creating standardized operating procedures (SOP's); developing training material; following up with stores to ensure consistency; developing a standardized way to track modular; and developing automated alerts. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.


  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.


  • Model compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Supply Chain, Engineering, Business, or related field OR 2 years’ experience in supply chain, merchandising, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Profit and Loss (P&L) Accountability, Replenishment, Retail Software Programs, Supply Chain, Working on cross-functional teams or projects

Masters: Business, Masters: Logistics, Masters: Supply Chain

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

Bentonville, AR, United States

8261_R-618798