Client Engagement Manager

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.


  • Life Science industry experience and/or education is required 6+ Years for Engagement Manager
  • Strong understand on secondary data sets and analytics
  • Pharmaceutical or biopharmaceutical marketing or market research experience desirable
  • Industry relevant consulting experience is preferred
  • Strong knowledge of and application of pharmaceutical research resources
  • Familiarity working with/across the range of Commercial Pharma stakeholders
  • Understanding of market/financial analysis in context of life sciences business needs
  • Strong understanding and ability to develop and interpret quantitative models
  • Excellent organizational skills and ability to deliver on deadlines
  • Highly analytical and strategic problem solver
  • Ability to adapt and learn quickly
  • Demonstrated proficiency in storytelling and creating compelling visuals for project delivery)
  • Ability to assume ownership of significant portions of tasks while at the same time being a part of and/or leading a close knit team
  • Strong project management experience
  • Demonstrated proficiency in Microsoft tools such as excel and powerpoint
  • Basic understanding and experience with leveraging coding and programming such as SQL, SAS and R
  • Bachelor's Degree in Life Sciences, Engineering, Business Analytics, Business Management, Economics, or related field
  • MBA or other healthcare-related graduate degree preferred
Benefits of Working in ICON:Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.


Healthcare Intelligence Experts.Symphony Health, part of the ICON plc family, is a team of curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they'll have tomorrow. Together, we can help patients get the right drugs at the right times. Essential Duties and Responsibilities:
  • Responsible for engagement, delivery quality and customer satisfaction by structuring and managing engagement from inception to completion
  • Demonstrates excellent executive poise, presence and relevance to executive leadership, up to the levels of CEO, CxO, at the worlds premier Pharmaceutical and Healthcare companies
  • Application of strategy and consulting best practices
  • Primary focus on solving strategic and tactical sales and marketing issues across life science, bio-technology and healthcare industries (including familiarity with leveraging Players, Provider and Patient data as applied to one or more aspects of Commercial Effectiveness including Sales Force Optimization, Marketing Effectiveness, Managed Care or Patient Centric Analytics)
  • Knowledge of advanced analytics and market research and ability to blend consulting, analytics and technology to help healthcare and pharma companies improve the ROI of their sales and marketing
  • Working in highly collaborative environment with other internal business units and using Symphony Health Solutions proprietary data and methodologies for custom analytics and as need (key areas of internal interface include Technology, Business Development, Client Solutions Teams and other Practice areas)
Detailed Duties:
  • Responsibilities are broadly defined and are expected to increase as quickly as aptitude is demonstrated
  • Leverage analytical, creative and interpersonal skills to delivery strategic consulting services
  • Lead cross-functional project teams that deliver high-quality marketing and sales strategy projects to clients
  • Interpret and processes quantitative research and unstructured problem solving skills and/or advanced quantitative analytics skills
  • Ability to assume complete ownership of significant projects while at the same time being a part of and leading a close knit team is essential
  • Manage multiple projects simultaneously;consultants must organize own tasks and schedules in carrying out substantial business analyses and delivering high quality, client-ready work
  • Demonstrate considerable poise and business maturity to perform effectively and add value in the client environment, as our clients are often large, complex systems
  • Responsible for deriving insight from the analyses of complex data sates and development of a compelling and persuasive storyline and strategic recommendations for senior management
  • Responsible for leading client presentations and post-delivery follow ups to ensure client satisfaction
Client Management
  • Managing internal stakeholders involved in executing/delivering project work
  • Work at all levels and across all client functions
  • Contribute to new business development and strengthening of client base
  • Manage presentations and proposal preparation process
  • Relationship management with clients purchasing large and recurring services
Consulting and Innovation
  • Demonstrate a high level of ability to think strategically and lead initiatives to increase awareness and build credibility
  • Strong analytical skills to strategically address the full range of client issues towards commercial and marketing effectiveness
Contribute to innovation efforts across solutions that enhance the efficiency, client experience and overall engagementProject Management
  • Manage multiple consulting projects of varying complexity and multiple internal/external stakeholders
  • Ensure on-time and on-budget delivery for clients
  • Exhibit Leverage internal project management tools to assess project profitability
  • Establish processes to support timely and delivery operational excellence
  • Validate scope, conduct project kickoff and satisfaction discussion with stakeholders
  • Review client deliverables to ensure they meet all client acceptance criteria
  • Support the development of client proposal
  • Lead, mentor and "grow" the individuals within the Consulting Analytics team
  • Develop strong, positive cross organization relationships with internal groups and ensure collaboration with all functions in the organization

United States-Remote