Business System Analyst- Lenexa, Kansas

Duties and Responsibilities

Our ExamOne Data Reference team is responsible for the activationand management of account settings that support our clients. This includes configuring the reference datain each of ExamOne's platforms to meet specific workflow requirements, pricingconfiguration, result distributions, status updates, and other settings asapplicable.
Collaborate with project teams and business partners regarding client services.
Includes evaluating business requirements.
Providing recommendations on workflow options
Implement the data reference configuration to support the final workflow design.
Assesses and recommends improvements to existing customer implementations to include reference data, workflow, standardization, upgrades, and configuration changes.
Attends project meetings and routine conference calls.
Deliver on project timelines and communicate with supervisor for any concerns or risks on a project.
Liaison for SAEs, CSG, RAMs and TAMs regarding reference data and workflow
Respond to the needs and requests clients and projects in a professional and expedient manner.
Serves as an escalation point and SME for the data reference team.
Provides support for concerns involving reference data, production concerns, changes, implementations, and service requests.

Education: Bachelor of Science preferred in Business or Communications preferred.Experience may be substituted for degree
Work Experience: 3-5 years of experience preferred.
2 years of experience in a customer service environment preferred
Physical and Mental Requirements: Sitting, standing, driving, lifting no more than 10 pounds.
Ability to concentrate on task at hand
Technical Training or Professional Licensing N/A
Other: Proficient in Microsoft products, including Microsoft Access.
Excellent interpersonal, customer service and oral communication skills, including the ability to communicate complex issues clearly and concisely.
Demonstrated experience and innovation in process management and improvement.
Excellent and creative problem-solving skills.
Ref # req69406