Chargeback Analyst - Columbus, Oh

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® - to help get the nutrients they need to live their healthiest life.

Our location in Columbus, Oh, currently has an opportunity for a Chargeback Analyst. This position will support the Chargeback and Sales Tracings operations for the Therapeutic Nutrition and Pediatric Nutrition business units. The Chargeback Analyst, accurately and timely processes sales data received from distributors which is used broadly across the organization for sales reporting and monitoring market trends. The candidate must demonstrate broad business acumen and strategic thinking as it relates to contracting, financial and market concepts. Through the Chargeback process, the Analysts support overall market segment business objectives.

The Chargeback Analyst performs research, initiates end user account set up requests, verifies price eligibility and establishes data cross references to ensure the accurate flow of data with our distributor partners. The Analyst analyzes and processes data for paying Chargeback rebates and posting sales tracings. They identify and communicate Chargeback/Tracings variances or discrepancy issues to their distributor accounts and collaborates with Accounts Receivable and Sales Analysis to assist in collection or data resolution efforts.

This role also collaborates with other areas impacted downstream such as the Commercial Operations Contracting Teams, Fraud and Abuse, and the Field Sales Force to ensure price integrity in the market place. They add subject matter expertise through participation in collaborative cross functional project initiatives and teams. They lead customer calls with their distributor partners to verify and validate information.

  • Builds solid relationships with their distributor base and overcomes challenges through partnerships and in-depth understanding of the customer.
  • Provides education to their distributors on the Chargeback process as well as electronic capabilities (EDI and e-abbott).
  • Works with internal contracting teams regarding problem resolution, process improvements and best practices.
  • Demonstrate strong analytical skills, including the ability to explain the data and recommend a course of action based on the data.
  • Demonstrate strong command and ownership of all systems and business processes.
  • Search for process improvements and efficiencies for the Chargeback Analyst role and the area. Assess non value-added tasks and make recommendations for change to leadership team.


  • Bachelor's Degree in business or related discipline.
  • Has a solid understanding of Billback/Tracings and market concepts, and has applied them practically, and with effectiveness.
  • Strong Analytical skills and the ability to breakdown complex issues into workable solutions.
  • Flexibility in shifting priorities due to changing environment and ability to work in a team environment are essential in this role; ability to multitask is required as the business demands are not predictable.
  • Advanced user of Microsoft Office (Excel, Word and PowerPoint) is required.
  • Ability to meet or exceed deadlines and multitask.
  • Attention to detail is critical.


At Abbott, you can have a good job that can grow into a great career. We offer:
  • A fast-paced work environment where your safety is our priority (Include for Manufacturing roles only)
  • Production areas that are clean, well-lit and temperature-controlled (Include for Manufacturing roles only)
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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