Client Benefits Manager

Job Description
As a Client Benefits Manager, you will manage the day-to-day operations of a team of 6-10 reps of configuration and requirements while also partnering with Advisors that are engaged in designing & delivering of requirements for product deployment and for maintenance of business. You will plan, direct, supervise, and help evaluate workflow and oversee work activities to achieve the service level goals, quality and productivity of your high functioning team.

You will accomplish this by:
- Recommending operational improvements both strategically and in the day-to-day application of organizational policies and procedures
- Actively managing the performance of staff members according to established Key Performance standards
- Developing a culture of collaboration and accountability

Your success will be driven by the success of your team in their goals for exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your healthcare industry knowledge, staff development and process improvement skills will also contribute to your success. You will operate in a rapidly changing environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.

**This position can be a remote work from home role**

Required Qualifications
* 5+years of experience in business operations with focus on business analysis and requirements gathering in a PBM or Managed Care industry
* 3+ years of experience in direct or indirect leadership

Preferred Qualifications
* Operational knowledge of the Pharmacy Benefit Management and/or Health Insurance Industry
* Benefit Plan Design Experience
* Experience with third party prescription/medical payment and/or claims adjudication systems desired
* Effective verbal and written communication skills, to include relationship development
* Ability to effectively present information and respond to questions from groups of associates, managers and clients
* Knowledge of statistical reporting and ability to apply it to the operation of the department
* Working knowledge of word processing, spreadsheet, work flow management tools and familiarity with scheduling software applications
* Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout
* Demonstrate a deep understanding of company and client confidentiality
* Exemplary coaching/motivational skills at both an individual and team level
* Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team

* Bachelor's degree is required; equivalent work experience may substitute

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.