Customer Care Representative

Job Description
CVS Health has an exciting opportunity for Customer Care Representatives joining the Specialty Pharmacy Team, with work from home opportunities for employees who meet requirements.

CVS has a new opportunity within Customer Support in Arizona! The Customer Care Representative (CCR) is an important role in that the representative will be the first-line of contact with our customers, setting the tone for how our company and services are experienced. Adherence to HIPAA and governmental compliance is required in this role.

In order to be successful in this role you will be promoting a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company. We'll need you to professionally handle a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters. Also, you'll ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way. You will collaborate with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.

This is a full time/ 40 hours a week job. The current shift and schedule is Monday through Friday from 9:30am to 6:00pm. There is a potential for overtime on Saturdays from 7:00am - 2:00pm.

We have an extensive training program to ensure your success on the team. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multitask. Are you up for the challenge?

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
• 1+ years of experience in a customer service role or one year pharmacy experience.
• 6+ months work experience with Windows-based applications like Microsoft Office, internet navigation, and email applications.
• Computer keyboarding experience, skills and aptitude.

Preferred Qualifications
• Experience handling and resolving a high volume of complex customer needs over the phone.
• Healthcare work experience and familiarity with benefits, insurance, prescriptions.

• Verifiable High School Diploma, GED, or equivalent Preferred.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.