Customer Service Representative, Generics - Work from Home in PA!

Job Description
CVS Health, a Fortune 5 company, has an exciting opportunity for an Inbound Customer Service Representative working on our Specialty Pharmacy team! In this role you will support our specialty patients who are in need of life sustaining medications. Come join us to help others on a path to better health as a Customer Service Representative. The typical calls that you will receive include prescription refills, order status, and insurance coverage.

Our specialty pharmacy employees promote a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

Do you enjoy working telephonically and enjoy managing multiple applications and have a passion for helping others? We provide the comprehensive training to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
- One year of handling difficult customer needs
- One year of call center experience
- Comfortable upselling

Preferred Qualifications
- PTCB Certified
- Previous Pharmacy Technician Experience
- Upselling experience

Education
Verifiable high school diploma or GED equivalent

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.