Manager, Regional Invoice to Pay Operations LatAm Lead

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Global Invoice to Pay (I2P) Regional Operations Lead will oversee all activities related to the recording, accounting and payment of all invoice types in line with the approved buying and payment channels as determined by Global Procurement and Global Business Operations. This role will support the I2P Global Operations Lead and have the responsibility in this area for the delivery of the outsourced end-to-end invoice to pay operational services for the LATAM region. Responsible for the compliance of operations to the Statement of Work (SOW) and contractual requirements as laid out and will play an integral role in the standardization of I2P processes through best practice management and reporting using SLA/KPI metrics and other data driven analytics.

The Invoice to Pay Operations Team is responsible for the delivery, reporting and enhancement of end-to-end Invoice to Pay services, which consists of the following operational areas:
  • Global Accounts Payable / Invoice Processing
    • Check Requests
    • ECLIPSE invoice processing
    • Paper and Electronic Invoicing
    • Traditional EDI
  • Global Payments
  • Global Discount Management and Reporting
  • Front Office Vendor Facing Support
  • Aged Items Management
  • Legal / HR / Utility Invoice Management
  • Travel, Expense and Meeting Card Clearings

This role is the primary BMS subject matter expert for LatAm Invoice to Pay Operations including ITP escalation on behalf of any member of the team. Therefore, this role requires a detailed knowledge of all Invoice to Pay (I2P) processes, controls, and technologies.

This role is responsible for supporting the Global Invoice to Pay Operations lead in the oversight of Invoice to Pay FTEs within the outsourced operational activities as well as creating, managing and training the teams within the various Service Delivery locations in line with procedures, Work Instructions and metrics/KPI as defined by the GPO and the Contracts and Service Provider manager.

Key Business Partners

BMS Business Units, BMS Regional Liaisons; BMS Global Procurement, BMS Finance, BMS Global Process Owners (GPO), Business controls function (BCF), Internal/external audit and the Service Delivery Vendors.

Detailed Position Responsibilities
  • Regional Operations Lead for LatAm for all activities including Invoice Processing, Payments, and Discount Management along with support for other regions
  • Engage process stakeholders at all levels to solicit their input and earn buy-in of outsourced services and raise issues and incidents where appropriate to address any service delivery concerns. Ensure I2P escalated support issues and Help Desk tickets are addressed in a timely manner.
  • Communicate information through thoughtful translation and personalization to regional stakeholder on global process intent, design, supporting technologies, procedures, whilst driving for global standards, handoffs and relevant KPI’s
  • Meet regularly with 3rd party Financial Transaction Processing (FTP) team, to review performance and discuss concerns.
  • Serve as stakeholder for 3rd party provider, providing oversight to operations and exercising significant discretion and decision-making authority for escalated issues.
  • Support internal control environment to BMS standards of compliance and integrity and maintain direct relationship with BCF team.
  • Provide leadership in driving a culture of innovation and continuous improvement for all I2P services delivered to the BMS Enterprise.
  • Maintain strong relationships and partnerships with BFS Operations regional leads and country leads to communicate a clear vision for processes across the I2P offering.
  • Serve as subject matter expert for all Accounts Payable processes and maintenance of certain SAP approval tables (e.g. GOA, emergency payment release)
  • Support the Global Lead, as primary contact for auditors, tax and legal organizations as it relates to and Global Expenditures activities.
  • Develops and supports Business Continuity Plans for the services provided
  • Coordinates UAT testing for application upgrades, modifications and implementations.
  • Assists GPOs with implementation of enhancements and new processes. Assist with change management, training and adoption by participating in and contributing to organization, stakeholder and end-user impact analysis within assigned region.
  • Supports implementations for new company acquisitions
  • Provides training to 3rd party I2P team and Business Units on support / transaction processes.
  • Foster and cultivate a culture that embraces best practice, innovation, learning and continuous improvement; create excellent internal and external customer experience as defined by the Head of Invoice to Pay and Global Invoice to Pay Operations Lead.

Must have requirements:
  • Degree in Finance, Accounting or related business field
  • Minimum of 7 years of relevant business experience in Procure to Pay or Accounts Payable processes, controls and enterprise systems.
  • Minimum of 3 years’ supervisory experience and strong leadership skills
  • Ability to work independently and as part of a matrix team
  • Strong analytical and interpersonal skills, sensitive to cultural and national diversities and is able to create empathy, influence, and motivate in a multi-cultural environment.
  • Demonstrated ability to lead with accountability, urgency and decisiveness
  • Experience successfully working with colleagues internationally, especially in a highly collaborative manner and culture
  • Solution orientated, embraces new and innovative ways of doing things, demonstrates flexibility, open-mindedness and adaptability to a rapidly changing environment.
  • Good understanding of the financial controls environment.
  • Ideal Candidates Would Also Have:
  • Expert knowledge of SOX controls and experience working with SAP Accounts Payable and Payment modules, related tables and reporting, Ariba and Tungsten.
  • Demonstrated ability to work successfully in a matrix organization and achieve objectives through staff not in a direct reporting line
  • Development Value
  • Experience working in a matrix environment, holding a 3rd party provider accountable; Experience implementing process improvements
  • Customer Service mindset and successful ability to lead through influence rather than authority

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.