IT Product Manager, 365 - Eden Prairie, MN

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

This role is responsible for managing key products and capabilities within Microsoft's M365 Platform that is leveraged by employees across UnitedHealthGroup. They will engage customers, identify, define, analyze, prioritize, and refine requirements and will communicate those requirements to the Technology Delivery Teams. They will prioritize trade-offs, clarify requirements, and accept user stories throughout the Agile software development lifecycle. The incumbent will work directly with various internal and external stakeholders as well as with engineering teams to ensure successful delivery against the requirements.

Primary Responsibilities:
  • Drives the product / capability vision, strategy, priority, and partners closely with the M365 Platform Team to refine the roadmap; engages appropriate enterprise-wide stakeholders to enable awareness and alignment
  • Understands and leverage a persona framework to identify needs, characteristics, patterns, behaviors, and tools end users need across UHG
  • Build, groom and prioritize capability backlog(s). Create and groom short, medium, and long-term capability roadmaps and get internal agreement with key stakeholders
  • Collaborates with the Technology Delivery Teams to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives
  • Produce Features that provide business value, and are sized and defined for Sprint planning, and collaborate with engineers to ensure accuracy and feasibility
  • Establishes business value/outcome measures and metrics to measure effectiveness after release such as adoption, productivity and Net Promoter Score; monitors and reports on progress
  • Market, document and demonstrate capability feature and functionality to end users
  • Partners closely with Microsoft to understand and influence their roadmap for M365 to address key priorities for UHG for the capabilities / products they own within the platform. Drives ongoing awareness and adoption of the M365 capabilities and products
  • Advocates and helps drive organizational change management activities to promote adoption of capabilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Undergraduate degree or equivalent work experience
  • 2+ years of experience serving as Product Owner / Product Manager / Capability Manager
  • 2+ years of experience engaging customers and managing customer intake
  • 2+ years of experience applying the Agile methodology with a strong knowledge of Agile development practices (especially Scrum or Kanban) methodologies and tools
  • Direct hands on experience with writing features, grooming capability backlogs and coordinating / prioritizing requirements in a fast paced, ever changing environment
  • Outstanding technical and non-technical communication skills
  • Experience and comfort presenting to and communicating with various levels of leadership
  • Strong strategic focus
  • Experience with owning a product / capability strategy and roadmap
  • You will be asked to perform this role in an office setting or other company location

Preferred Qualifications:
  • Strong knowledge of and subject matter expertise with Microsoft's M365 Platform / Office 365 Products (Teams, SharePoint Online, Enterprise Apps - Word, Visio, Project, Power Apps, One Drive)
  • Have held past roles in Product Ownership / Product Management related to End User Technologies
  • Have held past roles in Product Ownership / Product Management related to Microsoft's M365 Platform / Office 365 Products
  • Experience with applying usability practices and with UX design

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: IT Product Manager, 365, Eden Prairie, MN, Minnesota