Training Manager - San Juan, PR

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

The Training Manager is responsible for creating and implementing training strategy and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.

Primary Responsibilities:
  • Responsible for creating and executing the training strategy for the business
  • Anticipates customer needs and proactively develops solution to meet them
  • Serves as a key resource on complex and/or critical issues
  • Solves complex problem and develops innovative solutions
  • Performs complex conceptual analysis
  • Reviews work performed by others and provide recommendations for improvements
  • Forecasts and plans resource requirements
  • May lead functional or segment teams or projects
  • Provides explanation & information to others on the most complex issues
  • Motivates & Inspire other team members
  • Sets team direction, resolves problems and provides guidance to members of own team
  • Oversees work of training managers / supervisors
  • Adapts departmental plans and priorities to address business and operational challenges
  • Influences or provides input to forecasting and planning activities
  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management
  • Excellent knowledge of the function of the training department, training options available, and differing learning and training styles,
  • Having a systematic approach to training, an understanding of design, tailored training and an appreciation of the challenges trainers face
  • Understanding of key techniques - TNA, evaluation, transfer of learning (putting learning in to practice in the workplace)
  • Able to develop policy and strategy
  • Aware of sources of advice, materials, suppliers and contacts
  • An ambassador of training and development; able to promote new approaches to learning and development as appropriate
  • Excellent consultancy skills; able to use training to change and organize organizational development
  • Able to develop a culture of high standards, excellent quality and customer responsiveness
  • Innovative, able to develop new concepts and to deliver creative solutions
  • An understanding of technology and its role in T&D - from e-learning to training administration systems, being computer literate
  • Having Financial acumen, discerning value and an ability to tackle ROI issues
  • Procurement and contract management skills; able to get the best from training suppliers
  • Able to manage and develop trainers and to manage administrators and administrative processes


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree or higher degree completed
  • 4+ years of process training experience
  • 2+ years of experience as a supervisor, leader or manager
  • Experience working in an Insurance setting
  • Advanced proficiency with Windows PC applications: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point
  • Professional proficiency in English and Spanish
  • You will be asked to perform this role in an office setting or other company location.
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:
  • Experience working/ contributing with local & global teams
  • IT/BPO/Banking/Healthcare experience
  • Utilization management experience
  • Instructional Design Qualification and Experience
  • Handled Operations Trainers in Health Care Claims environment

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work.(sm)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Training Leader, Training Manager, Trainer, San Juan, Puerto Rico