Cross Connection Specialist

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S.publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.comand follow American Water on Twitter, Facebookand LinkedIn.

Primary Role

The Cross Connection Specialist is responsible for the administration of the state cross connection control program to ensure compliance with environmental regulations relating to cross connections and backflow prevention.

Key Accountabilities

  • Serves as the first point of contact for customers, network staff and cross connection staff. (40%)
  • Provide day-to-day administrative support: compose correspondence, research accounts, answer customer phone calls and perform data entry. (30%)
  • Assists in coordinating the local enforcement of the cross connection control program to ensure compliance with regulations, company tariffs, and the American Water cross connection best operating procedure (BOP). (10%)
  • Prepares data requests and reports in the cross connection control system. (10%)
  • Maintains records and files of backflow device test reports, surveys, and inspection reports. (10%)
  • Performs on-site inspection work for proper backflow devices.
  • All other duties as assigned.


  • Good to excellent working knowledge of all Federal, State and local requirements for Cross Connection and Backflow Prevention regulations, guidance or statutes.


  • One (1) to two (2) years education or working knowledge of regulations and program essentials.
  • 5+ years water distribution experience preferred
  • Valid driver license required
  • Certified Backflow Assembler and Tester certification preferred

Travel Requirements

  • Local and occasional overnight travel to districts may be required.


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Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.