Process Improvement Specialist - WM Careers

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign/improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis using DMAIC framework, needs assessments and cost/benefit analysis for process & technology-enabled projects; conducts process root cause analysis & redesign, and/or serve in program/product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other business leaders), and/or as part of project teams at a given time.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Conduct business process analysis & redesign using DMAIC framework including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions.
  • Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications
  • Collaborate with IT and business subject matter experts to document and communicate requirements for IT projects & enhancements.
  • Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.
  • Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out
  • Review project progress and evaluate results for accuracy and efficiency
  • Drive business transformation - change the current state into a more effective and efficient future state aligned to goals and objectives
  • Leads and drives development and design of new training curricula as needed to enhance adoption of key process or IT programs using a train the trainer approach
  • Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals
  • Oversee the efficient operation and cost-effectiveness of operating systems and programs.
  • Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience

III. Supervisory Responsibilities
  • This job has no supervisory duties but may occasionally assign activities to other employees as individual projects demand.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
  • Education: Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Experience: Two (2) years of direct work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements
  • Six Sigma Green Belt (or equivalent work experience) Preferred

C. Other Knowledge, Skills or Abilities Required
  • Advanced Excel Skills
  • Advanced PowerPoint Skills
  • Basic Statistical Analysis Skills
  • Exposure to Lean, DMAIC, Process Mapping, & SOP Creation
  • Project Management Experience
  • Ability to learn new concepts, apply analytical/critical thinking, multitask and prioritize projects.
  • Strong interpersonal, communication, and leadership skills.
  • High level of internal drive and self-motivation.


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