FOCUS Services Coordinator - San Diego


FOCUS (Families OverComing Under Stress) provides resiliency training to military families. The FOCUS Services Coordinator reports to the local Site Director. You will provide administrative support to the local Family Resiliency Training programming including assisting with service delivery activities, receptionist services, including answering phones & assisting with family intakes, managing faxes, copying/filing, ordering supplies, maintaining an office and personnel calendar, and monitoring supplies and equipment inventory. Incumbent assists with family and provider inquiries regarding accessing care and other FOCUS activities, coordinates site-specific activities with the UCLA FOCUS team, including scheduling conference calls, televideo conferences, and local trainings and across FOCUS sites.

You will also provide support for the delivery of direct family-care services and group skill-building sessions as needed including, preparing and distributing program brochures and providing general support for other FOCUS outreach efforts, arranging for and providing refreshments, maintaining and supporting waiting room-setting age-appropriate toy/activity supplies, reading supplies, and educational materials for children, youth, and adult family members, staffing and maintaining sign-in sheets, assisting in scheduling appointments on the phone and computerized records.

You will assists the training staff with data-entry related to outreach contacts, provider referrals, and family records, as well as maintenance of the web-based files to compile reports and outcome information.

BA or AA degree in social sciences, business, or general degree, and minimum four years work experience.
United States Citizenship required.
Experience, high comfort level and/or knowledge about working with military populations.
Experience working with children, teens and adults.
Skilled in keeping accurate and timely records.
Excellent verbal and interpersonal communication skills - both by telephone and in-person.
Demonstrated ability to interact effectively with individuals of various social, cultural, and educational backgrounds to obtain and convey information clearly,
accurately, and courteously.
Ability to work effectively and closely with other members of the service team and maintain cooperative working relationships
Excellent organizational skills and ability to attend to detail to recognize errors or discrepancies while multi-tasking
Skill in maintaining a courteous and calm demeanor and professional appearance in a changing environment with frequent interruptions and distractions.
Ability to deal with confidential and sensitive information in a discreet and professional manner.
Ability to coordinate and maintain complex schedule, meeting calendars, email, and mail.
Ability to move supplies and office equipment as needed.
Ability to work flexible hours.
Knowledge of Microsoft Office applications including Word, Outlook, and Excel, and willingness to learn new computer-based systems for worksite management.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.