Enterprise Operations Manager (3rd shift)

Description

Job Description:

Leidos is seeking an Enterprise Operations Manager (EOM) to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy's NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Responsible for Managing teams that are responsible for monitoring and reporting on incidents and events impacting the infrastructure and network. This includes directing staff on appropriate actions; working with teams in a matrix organization and communicating directly with customers where applicable. Also be able to respond appropriately to alerts and events and from triage through resolution, including escalations, where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

Primary Responsibilities
  • Build a team of high-quality employees, managing, mentoring, educating, and motivating them.
  • Delegate tasks to the team, showing confidence in their abilities and allowing people to grow.
  • Build relationships with other internal teams and customers.
  • Work with other EOMs and their teams to ensure a smooth transition from one watch to the next.
  • Multitask constantly--handling numerous interruptions and situations, communicating, delegating, double-checking, reacting swiftly to possible outage scenarios, and making decisions and reviewing them later to realize continual improvement.
  • Manage the actions of three Network Operations Centers (NOCs), located across the United States.
  • Manage communication to customers and internal executives about incidents and outages as they occur, along with periodic follow-up reports and notifications of resolution.
  • Manage security-related events, network vulnerabilities, suspicious activities, malicious attacks, and anti-virus alerts.
  • Schedule and conduct meetings prior to, and during, emergencies and disasters. The scope of this activity covers employee accountability and safety as well as IT services and failovers from one NOC or server farm to another.
  • Ensure thorough documentation of incidents and outages so the Problem Management team can effectively research root cause to eliminate reoccurrence.
  • Be familiar with the approved projects implementation of ITIL processes. Directly execute the Event Management, Incident Management, and Continuous Improvement processes.
  • Manage IT services to meet requirements within specified cost constraints by developing standards and recommending efficiency improvements.
  • Create and distribute daily reports that describe performance and areas for improvement.
  • Interact with user based operations personnel to facilitate good communication, understanding of customer perceptions, and proposing recommendations.


Basic Qualifications
  • Requires BS degree and 8-12 years of prior relevant experience or Masters with 6-10 years experience
  • Requires an Active Top Secret Clearance
  • Managed technical staff in an Enterprise Organization
  • Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management
  • Worked in a DOD environment and understands customer communication
  • 8570 Compliant meeting the IAT level certification requirements
  • Familiarity with ITIL best practices (ITIL Foundations)
  • Experience in a data center environment
  • Hands-on Experience in working with DoD networks, including NIPR and SIPR
  • Willing to perform shift work
    • 0800 - 1800 ET
      • Shift 3 and 4: Tues - Friday


Preferred Qualifications
  • BS degree (or equivalent) in Cybersecurity, Information Security, IT, EE, Network Engineering, Computer Science, or related field is a plus
  • Prior military experience a plus; USMC or USN IT experience preferred
  • Experience working with networking technologies and data centers
  • Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics
  • An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity
  • Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members
  • Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership.
  • Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings


External Referral Bonus:

Eligible

External Referral Bonus $:

Potential for Telework:

Yes, 10%

Clearance Level Required:

Top Secret

Travel:

No

Scheduled Weekly Hours:

40

Shift:

12 Hour Shift Pattern

Requisition Category:

Professional

Job Family:

Network Administration and Ops

Pay Range: