Business Operations Specialist III

Position Summary...

What you'll do...

Collaboration: Collaborates with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.

Continuous Improvement and Support Strategy: Performs in-depth ongoing analysis of partner operations to track performance, identify inefficiencies and inform product and tools roadmap; Determines areas of improvement for partner operations and related tools and systems; Identifies and analyzes trends to identify root cause of medium to high complexity issues; Develops recommendations for solutions and proposes implementation plans for proposed solutions.

Partner Support and Resolution: Provides second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determine solutions and ensure issue resolution for medium to high complexity issues; regularly coordinates with cross functional teams to ensure issue resolution; Tracks and manages tickets to ensure timely and agreed upon resolutions; promptly escalates unresolved tickets.

People Development: Coaches less experienced team members and provides feedback to enhance skills, knowledge and work performance; Mentors less experienced specialists.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor degree in business or related field or equivalent experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in related field

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

San Bruno, CA, United States

8261_R-618505