Specialist II, Global Business Services- Part Time

Position Summary...

What you'll do...

  • Supports assigned business area in the execution of practices, systems, activities and customer service by taking phone calls or utilizing chat programs to answer Benefits and Payroll related questions for associates, family members, Personnel, Leadership in field locations and home office.
  • Supports special projects involving research and review of data; communicate areas of opportunity with proposed solutions to leadership; ensuring adherence with business process controls; educating business partners on best practices to drive compliance across the business.
  • Supports quality control by adhering to monthly standard and HIPAA regulations; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
  • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
  • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Finance/Accounting, Information Systems, Managing Departmental Payroll

Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics

Primary Location...

2914 Se I St, Bentonville, AR 72712-3148, United States of America

Bentonville, AR, United States

8261_R-641291