Director of Business Operations

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.


Minimum Qualifications:
  • BS / BSc degree, or its international equivalent in clinical science or a health-related field from an accredited institution, or equivalent work experience required. Graduate degree in Life Sciences or MBA, or its international equivalent, preferred
  • General management previous experience or training required
  • Substantial clinical trials development experience required
  • Thorough knowledge of ICH-GCP, data privacy standards and local regulatory regulations regarding drug research and development required
  • Read, write and speak fluent English; fluent in host country language (if applicable)
Benefits of Working in ICON:Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.


Primary Responsibilities
  • Creating and maintaining client relationships to secure repeat business for connected health
  • Ownership of operational bidding and execution of connected health capabilities
  • Coordinates an integrated approach to promote communication, manage governance activities and oversees risk and benefit realization
  • Recommends strategies to effectively influence the culture of the organization and execute a formal program to capture various stake-holders experiences
  • Serve as knowledge and primary contact for management of key capabilities
  • Ability to rapidly shift priorities, adjust for demands, and manage complex projects
  • Assess project performance and aim to maximize ROI
  • Escalate issues as they arise and actively seek resolution
  • Take into account the needs of external and internal stakeholders and incorporate them into new strategic plan
  • Leading organizational change for connected health capabilities
  • Lead process development to support the scalability of connected health capabilities
  • Oversight for all startup activities and lifecycle maintenance
  • Prepares communication and materials to support organizational change
  • Establishes regular communication providing status through life cycle of projects
  • Mentors and develops internal staff members
  • Coordinates cross-project activities for successful delivery of projects
  • Assists with establishment and oversight of Project Portfolio Management
    • Conduct project and portfolio reviews
    • Manage portfolio risk escalation
Job Factors (Knowledge, Skills, and Abilities):
  • Outstanding leadership and organizational skills to achieve established objectives
  • Thorough understanding of project management techniques and methods
  • Demonstrated proficiency for evaluating solutions that enable data and technology enhancements
  • Familiarity with technology platforms used within health industry
  • Demonstrate strong analytical and problem-solving capabilities
  • Possess leadership skills to motivate teams to follow directions; setting reasonable, challenging and clear expectations for individuals from cross functional teams to and ensureaccountability
  • Ability to establish positive working relationships with internal and external stakeholders
  • Flexible and willing to accept change in priorities as necessary
  • Strong written and oral communication skills refined-well tuned, interpersonal skills
  • Excellent presentation skills meeting the needs of all levels within the organization up to and including executive management team
  • Strong influencing, problem resolution, motivation and negotiation skills