Senior Manager - Regional Admissions

Job Description
The Senior Manager of Admissions has ultimate oversight and accountability for monitoring and managing all aspects of the admissions process.

The individual in this role is responsible for maintaining high levels of productivity, quality, and service, while meeting or exceeding regulatory requirements and company standards. This leader will set the direction and lead efforts to continuously improve the customer/patient experience.

The Senior Manager of Admissions sets the culture and direction for the operational teams by clearly defining objectives and setting and refining process to ensure that the authorization team contributes to the short and long term goals of Coram. The Senior Manager is responsible for managing and motivating teams while delivering high levels of service to our patients, clients, and business partners.


• Assists in the development and implementation of the policy and procedures for the admissions process.
• Oversees, provides, and participates in the training of current and new admissions staff in conjunction with the admissions trainers.
• Monitors and evaluates admissions-related performance improvement activities.
• Collaborates with management in the development and implementation of action plans related to performance improvement activities.
• Assistant management and Patient Financial Service Centers in resolving reimbursement related issues as needed.
• Interfaces with management and regional leadership in the identification and monitoring of new regulations and policies.
• Responsible for overall metrics owned and reviewed by leadership and identify ways to collaborate to bring action to new regulation, system enhancements, and policy needs.
• Optimizes resource allocation to achieve maximum productivity of workforce while meeting the evolving needs of the business.
• Monitors admission team performance through routine metrics and daily engagement with all disciplines and corresponding processes.
• Uses metrics to measure and drive success. Redirects team as necessary to achieve metric-based goals.
• Defines and communicates expectations for all leaders and corresponding teams. Holds colleagues and self-accountable to expectations.
• Performs other duties and responsibilities as assigned.

This is a remote flexible role, candidate must live within 60 miles to a Coram branch location. Would support operations across multiple time zones.

Required Qualifications
Minimum ten years of related experience with minimum three years of management experience. .

Demonstrated leadership and problem solving skills.

Strong verbal and written communication skills.

Excellent attention to detail and time management skills.

Proficiency with Microsoft business software, in navigating multiple systems, and in interpreting operational reports.

Preferred Qualifications
Prior operational leadership experience in a healthcare setting with a strong background working with payers, and/or home infusion experience.

Education or experience equivalent to a four-year college degree.

Business Overview
At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.