Customer Service Representative - Work from Home - $1000 Sign On

Job Description
This is a work at home opportunity for candidates located in the EST time zones which includes a $1000 sign on bonus as well as an additional $2000 90 days post training!

We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group located in Moon Township, PA..

Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our member's expectations. We are the knowledgeable, trusted, advocates for our members. The key to our
success is our people.

Required Qualifications
-Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.
-CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.
-CSRs participate in ongoing training and engage in self-development.
-The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.
-The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.
-Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.

Preferred Qualifications
-Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience
with health insurance plans is preferred.
-Bilingual proficiency in Spanish would be a plus.

High School diploma, G.E.D. or equivalent experience

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.