Director, Asset Protection - Operations Execution

Job Summary

The Director, Asset Protection Operations & Execution (APD) is responsible for the development and execution of the asset protection plan, Asset Protection talent and resources, as well as resource and expense budgets. Develops and executes on all Asset Protection strategies and resources to ensure safety, security, profitability, and resiliency. Partners with organizational leadership to determine necessary asset protection programs, activities, and resources to support and execute on corporate strategy at an appropriate level. Provides leadership and counsel that directly influences budget strategies, protection of assets, shrink reduction, Comprehensive Loss reduction strategies, and the mitigation of company liability/exposure. Conducts high-level research and provides effective oversight of team performance and execution. Communicates relevant learnings on Comprehensive Loss mitigation to all levels of the organization driving a cohesive culture of loss mitigation and expense control.

Job Responsibilities
  • Regularly evaluates and compares the efficacy on ROI of loss control processes across various organizational teams and engages leadership in solutions-oriented planning. Proactively identifies asset protection trends and issues that may or may not be apparent. Researches opportunities and establishes strategies and options to mitigate losses that have or may occur. Establishes buy-in from operations/Support Center leadership and facilitates execution through their team as well as other organizational support teams.
  • Manages hiring, performance, development, engagement, and other talent activities to promote team effectiveness. Travels regularly providing direction, coaching, assessment of team member effectiveness, and provides feedback to ensure team member competency and relevancy. Partners with HR resources to determine talent gaps and development plans based on regular travel and assessment of impact and execution. Directs and empowers teams to achieve strategic and tactical objectives in support of goals and initiatives. Establishes team operating guidelines promoting communication, collaboration, and consistent leadership across multiple channels. Conducts high-level research, providing oversight to the work performed by their teams.
  • Collaborates with leadership for agreement and final approval of all capital expenditures involving the implementation of security equipment and support. Conducts cost analysis of security support, determines appropriate resource allocation, creates/delivers business case recommendations and obtains leadership advocacy for impacted security support. Responsible for talent resource allocation and expense budget adherence.
  • Establishes APS strategy for direct reports, and supports efforts related to Pharmacy theft, fraud and diversion to identify and protect against material losses and HIPAA violations; minimizing organizational exposure to fines and licensure issues as well as maintain public safety. Utilizes physical security strategies, research and data analysis aligned with policy development and implementation, as well as coordination of activities through the DEA, Boards of Pharmacy, District Attorneys, local task forces and other associated law enforcement agencies.
  • Develops and maintains a cohesive working relationship with government and law enforcement agencies including, but not limited to, the U.S. Secret Service, Drug Enforcement Agency, and OSHA/EM groups. Organizes and coordinates APS team initiatives in affiliation with both national and local organizations such as National Retail Federation, Retail Industry Leaders Association, National Association of Drug Diversion Investigators, etc. Actively participates in business continuity and recovery programs in regions and represents Walgreens at meetings, seminars and functions that support these initiatives.
  • Collaborates at all levels of field, Support Center, and WBA leadership, as needed, concerning required compliance and audit reviews and initiatives. Engages Asset Protection teams, executes, directs and coordinates plans, programs and initiatives to ensure adherence to federal, state, and local laws plus regulations that have the potential for significant, negative impact on organizational profit as well as exposure to fines, litigation and licensure concerns.

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America's most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Basic Qualifications
  • Bachelor's Degree and at least 4 years of loss prevention/asset protection, safety/emergency management, retail operations and/or law enforcement experience OR an Associate's degree and at least 5 years of loss prevention/asset protection, safety/emergency management, retail operations and/or law enforcement OR a High School diploma/GED and at least 7 years of loss prevention/asset protection, safety, retail operations, and/or law enforcement.
  • Experience analyzing and interpreting data and communicating findings and recommendations to varying audiences including all levels of leadership within the Company.
  • Experience establishing and maintaining relationships with client groups, governmental and/or law enforcement agencies.
  • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Experience developing strategic initiatives which support organizational goals and budget.
  • Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
  • Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
  • Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
  • At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 2 years of direct leadership and/or cross-functional team leadership experience.
  • Willing to travel at least 50% of the time for business purposes (within state and out of state).
  • Willing and able to regularly work within or outside of assigned geographic work area.


Preferred Qualifications
  • Bachelor's Degree in Criminal Justice or Loss Prevention.
  • Certification in Wicklander-Zulawski, and LPC/CFI designation.


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