Associate Patient Care Coordinator - Hemet, CA

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

At Optum, we share what might be seen as a surprisingly simple goal: making the health system work better for everyone. We look for people who relentlessly push themselves to go farther. For these high performers, a position on a team at Optum, a business of UnitedHealth Group, is a natural fit. We offer more than the talent, resources and can - do culture - we offer a place to improve the lives of others while doing your life's best work.(sm)

Responsible for multiple patient engagement functions in the clinic setting including check in, scheduling/confirming appointments for Primary Care physician setting seeing all ages of patients including pediatric. Assist patients with completion of paperwork, managing medical records, verifying eligibility. Responsible for multiple functions to assure clinic efficiency and productivity will not be compromised and we are able to offer superior service to our patients and providers. The successful candidate will demonstrate effective customer service and communication skills.

Primary Responsibilities:
  • Greets patients as they arrive
  • Coordinates patient flow
  • Assists patient with intake or admitting processes including copying required documents
  • Collects co - payments, co - insurance and deductibles and issues receipts
  • Collects, records and balances payments
  • Processes walk - in patients and visitors
  • Answers phones and schedules appointments
  • Manages medical records (maintains, files / scans, prepares for schedule)
  • Ensures all correspondence is scanned and / or filed in timely manner
  • Processes requests for medical records release and maintains appropriate logs, etc.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High school graduate or GED
  • Experience with data entry
  • 1+ years of experience working in a medical office setting
  • Experience with insurance verifications
  • Proficient in Microsoft Office i.e. Word, Excel and Outlook
  • You will be asked to perform this role in an office setting or other company location.
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.


Preferred Qualifications:
  • ICD 10 and CPT coding experience
  • Experience with referrals
  • Electronic Medical Records (EMR) experience
  • Bilingual fluency in Spanish and English


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: OCMG, medical office, front office coordinator, data entry, insurance verifications, EMR, ICD-10, CPT, referrals, authorizations, Hemet, CA, California, LGBTQ, WOMEN, BIPOC

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