Behavioral Health Medicaid Director- Minneapolis, MN

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Transforming health care for everyone takes a huge effort. But we never said major impact was easy. At UnitedHealthcare, We are working to create a system that is connected, aligned and more affordable for all involved. One that delivers high quality care, responsive to the needs of each person and the communities in which they live. And as part of the UnitedHealth Group family of businesses, we have the support and resources of a Fortune 6 industry leader to do so. As a Director of Strategic Initiatives, you'll lead mission critical initiatives that drive the development of national policy for a significant population. You'll develop competitive products that deliver more value and improved outcomes and will help transform the health care industry.

This is a leadership level position responsible for Optum behavioral health operations, contract management and relationships with customers, including UHC C&S, state Medicaid Bureau, providers, advocacy organizations and other key stakeholders. The Behavioral Health Director must coordinate with all functional areas of shared services partners, including but not limited to clinical operations, quality management, network development and management, provider relations, member outreach, education and member services, contract compliance and operations including claims and reporting. This position directly impacts financial performance and achievement of overall public sector goals.

Primary Responsibilities:
  • Coordinate day to day operations to achieve goals and ensure compliance of all functional areas supporting the market
  • Participate in C&S leadership meetings and other key meetings identified by C&S or Optum leadership
  • Ensure timely and accurate completion and submission of all contract deliverables
  • Guide stakeholders and matrix partners in the effective delivery of services, achievement of metrics, and avoidance of all contract penalties
  • Participate in all required Optum Behavioral Health meetings
  • Ensure collaboration and coordination with other areas of UnitedHealth Group
  • Assist in the formulation of action plans to remedy any findings from internal or external audits, utilization reports, provider or member concerns
  • Provide a face to the client and the state as appropriate
  • Develop, review, and approve documents that provide information and program justification
  • Represent Optum Behavioral Health and UHC C&S in relevant meetings
  • Communicate with stakeholders through presentations, written materials and direct interactions
  • Review legislation, state policy, amendments and other regulatory documents to determine the implication for C&S as well as Optum operations
  • Provide leadership and direction in the development of appropriate risk management strategies. Work closely with the customer, Optum and UnitedHealth Group team members, providers and stakeholders to implement these strategies
  • Assist with forecasting revenue or savings opportunities associated with product development initiatives as well as define and develop local market performance against contractual, clinical and fiscal targets
  • Influence innovation across teams to ensure aligned, cohesive progress across technology, marketing and service operations
  • Collect and deliver required clinical operations customer reporting
  • Assist shared service partners in developing action plans to address performance issues
  • Provide leadership by identifying and analyzing local market trends, service gaps and the development of mitigation strategies aligned with strategic priorities
  • Support sales and business development activities to foster growth and account retention

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 7+ years' managerial and administrative experience in public sector, managed care or behavioral health care.
  • Thorough understanding of managed care principles, models, and financing
  • 2+ years of experience within MN Medicaid
  • Prior experience in public sector mental health or non-profit community mental health, with knowledge of Medicaid/Medicare populations.
  • Experience working with the State or payer or provider experience
  • Demonstrated ability to work collaboratively and influence others
  • Ability to achieve goals in a highly matrixed environment.
  • Demonstrated leadership effectiveness and project management experience.
  • Demonstrated excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Strong data analysis and PC proficiency.
  • Demonstrated abilities to build strong and effective teams, facilitate staff working together collaboratively, and growing and retaining top talent.
  • Exceptional planning, organization, and monitoring skills
  • Based in Minnesota

Preferred Qualifications:
  • Master's degree preferred, and licensed as a behavioral Health professional in the state of MN
  • Prior experience in a clinical role
  • Minimum five years' experience in an administrative position in a mental health organization
  • Experience in a recovery-oriented delivery system greatly
  • Strong preference given to candidates with administrative experience in a mental health delivery system and in administering a similar contract.

At UnitedHealthcare, we're addressing the social drivers of health - and helping to change the broader circumstances of members' lives - providing greater stability, access, and wellbeing that can allow members to rise out of poverty. What's more important than that? So join us and lead initiatives to influence state or national policy and do your life's best work.SM

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Behavioral Health, Director, Medicaid, Provider, State of MN, Clinician, Financial Models, Minnesota