System Engineer - Canonsburg, PA or Morgantown, WV

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Careers with MedExpress. At MedExpress, we believe indelivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work. SM

The System Engineer position is responsible for supporting the Company's IT Infrastructure and delivering new technology solutions in a Microsoft environment.

Primary Responsibilities:
  • Design and implement technology solutions that enable the business.
  • Lead and collaborate with team for problem resolution.
  • Automate and standardize processes for infrastructure deployment and system administration.
  • Monitor infrastructure availability, performance, and capacity to ensure Service Level Agreements are met.
  • Take proactive steps to improve infrastructure availability and performance.
  • Fully support, configure, maintain, and upgrade server infrastructure.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Identify potential security vulnerabilities, bug fixes and status of affected versions of hardware/software, applying updates as needed.
  • Support, update and administer third-party applications.
  • Backup and maintain data and server configuration.
  • Collaborate with IT Staff, vendors, and internal business partners to ensure reliable operation of software and systems while fulfilling business objectives and processes.
  • Work with team members, decision makers, and stakeholders to define business requirements and systems goals, as well as identify and resolve business objectives, leveraging technology.
  • Conduct research on systems and software products to recommend solutions, justify recommendations and to support purchasing and systems management efforts.
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
  • Create and maintain documentation as it relates to system configuration, network mapping, and processes
  • Provide guidance and mentoring for Infrastructure staff

Advanced experience and understanding in the following areas:
  • Windows Server Technologies - all aspects, including Active Directory, NPS, DNS, DHCP, File & Print, IIS
  • Windows scripting - PowerShell, VBscript
  • Citrix XenApp/ XenDesktop
  • Exchange and MDM Technologies
  • Microsoft SQL Server
  • System Center Configuration Manager (SCCM), System Configuration Operations Manager (SCOM)
  • VMware and Hyper-V virtualization technologies
  • Amazon Web Services
  • Azure - Containerization/Migrations

Intermediate experience and understanding in the following areas:
  • SAN/Array Management
  • Networking - WAN, LAN, and Wireless Network
  • Microsoft SharePoint
  • Backups and Disaster Recovery
  • Service Now

Desirable Skills
  • Office 365
  • Network Access Control (NAC) technologies
  • Unified Communication technologies (Cisco based)
  • Experience with automation tools

Complexity/Problem Solving
  • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable)
  • Identify technology problems and take proactive steps to document and implement best practices
  • Duties may require non-routine analysis, research, and follow-through
  • May act as a resource to others in the business to solve problems
  • Need to juggle multiple projects simultaneously with occasionally conflicting priorities

  • Exercise independent judgment
  • Work affords significant opportunity to act independently on assigned tasks
  • Identify and implement cost saving initiatives
  • Encouraged to seek out innovative solutions to problems, including new technologies
  • Responsible with providing technical guidance and input into desktop strategy
  • Expected to prioritize initiatives that focus on business needs, security, and simplicity of experience for the end user

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 3+ years related experience or equivalent combination
  • Experience with MS Windows Server, Service Now, Citrix, SCCM, VMware,
  • Experience with Azure
  • A strong dedication to customer service
  • Ability to support and administer multi-site server instances and applications, including disaster recovery and load-balancing
  • Thorough understanding of ITIL based change, incident, and problem management best practices
  • Understand current IT security trends and best practices
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:
  • Bachelor's degree
  • Network Access Control (NAC) technologies
  • Unified Communication technologies (Cisco based)
  • Experience with automation tools

© 2019 OptumCare. All rights reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: System Administrator, Senior Systems Administrator, System Engineer, Windows Server, Active Directory, Azure, Citrix, VMware, SCCM, Service Now, MedExpress, Canonsburg, PA, Morgantown, WV