Billing Customer Service Representative

Responsibilities

The Billing Customer Service Representative will be responsible for:

* Performing all required duties within the patient accounting system

* Serving as a primary source for Customer Service assistance and ensuring customer satisfaction

* Handling a high volume of incoming customer service calls in a call-center environment

* Having a positive demeanor, good verbal and written communication skills, and professional in all aspects

Note: This posted position is 1 of 2 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.
Qualifications

We're seeking detail-oriented, self-directed professional with:

* Two years recent professional billing collection experience as well as two years of customer service experience

* Working experience with Medi-Cal, Medicare, HMO, and PPO insurances

* Experience using online payer sites with the ability to check claim status, denials, and eligibility

* Knowledge of MS Word and MS Excel software

* Knowledge of CPT, ICD-10, and HCPC codes

* Must be an effective multi-tasker in order to meet daily production and quality standards

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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